Write a review

Newsletter

Go to business site

Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (466 reviews)

View other Hinckley & Rugby Building Society products

4.71

Based on 466 reviews, last reviewed 15th Jul 2026

40% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

A human touch in this age !!! Needed info about mortgage products and offers. Spoke to a human being which was a nice touch compared to other banks I have tried to get in touch wit... Read more Reviewed on: 15th July 2026

Latest lowest rating:

2

Not great The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, p... Read more Reviewed on: 17th June 2026

Visit provider site Read all reviews Write a review

About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

Review Hinckley & Rugby Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Hinckley & Rugby Building Society Mortgages reviews (466)

Terrible underwriter

Mortgage was being delayed by one particular underwriter, the minute he left for maternity leave the application passed through and faced no delays, it was as if he was deliberately causing hurdles for us to jump. Reviewed on: 26th July 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback- we’re sorry you’re unhappy with your experience. We take feedback of this nature very seriously and will be in touch shortly Response date: 2nd August 2021

Fabulous

Thanks to H&R we’ve secured our first home. Wonderful to know that there’s lenders out there who genuinely care about people. Reviewed on: 26th July 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. Our mortgage team are constantly striving to ensure they provide the highest level of service to our customers and will be delighted to know how happy you are with the service you received. Response date: 28th July 2021

Smooth process

I'd recommend to my fellow expats returning to the uk Reviewed on: 15th July 2021

Reply from Hinckley & Rugby Building Society Thank you for your wonderful review. Our mortgage team are always on hand to offer assistance and will be thrilled to hear that you had such a positive experience. Response date: 21st July 2021

Karen Crudgington is a STAR

Karen was an absolute star in helping us out on our product transfer within yourselves at HRBS. She is a real credit to HRBS!!! Reviewed on: 9th July 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. We’re delighted that you were happy with the service you received and we’ve passed your comments directly to Karen and her manager. Response date: 13th July 2021

Terrible Company not to be trusted

Happy to give me and my partner an agreement in principle and take the fees. Some 8 weeks later they moved the goalposts and criteria on lending to us . At the start we agreed a 5% deposit with our position very clear and transparent and acceptable to proceed. At what we thought was almost the offer stage the proposal was declined and only then with a 25% deposit could we possibly proceed. Our circumstances never changed I this time !!! An absolute waste of everyone’s time and energy . The qualification process is a total shambles . Because of the long process we also lost the property we were looking at For mortgages Avoid....absolutely terrible service Reviewed on: 9th July 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback - we’re sorry you’re unhappy with your experience. We take feedback of this nature very seriously and will be in touch shortly. Response date: 13th July 2021

Got there in the end.

Originally turned down for the mortgage & I had to implore my broker to try again, a very stressful time convincing yourselves to lend. Reviewed on: 5th July 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback - we’re really sorry that your experience was not more positive. We’d love to investigate the circumstances behind the issues and provide you with a personalised response – if you’re happy for us to do so, please email [email protected] with your details so that we can identify you. Response date: 13th July 2021

Excellent service

I received excellent service , very polite, helpful and efficient. Louise in particular went out of her way to assist me. Reviewed on: 30th June 2021

Amazing Service

Given the limited time frame we were in H&R truly pulled out all the stops and delivered in 4 days. Brilliant service. Reviewed on: 21st June 2021

Reply from Hinckley & Rugby Building Society Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience with us and look forward to assisting you again. Response date: 22nd June 2021

Friendly efficient and quick

The staff are very effective in handling questions and offer a relaxed and friendly service Reviewed on: 15th June 2021

Brilliant service

Hassle free, no issues, any questions answered straight away, friendly staff Reviewed on: 15th June 2021

Do you have a different Hinckley & Rugby Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Ecology Building Society 4.71 from 99 reviews
Mortgage
from Metro Bank 3.51 from 38 reviews
Mortgages
from National Counties Building Society 3.93 from 1 reviews

Want to see more from Hinckley & Rugby Building Society?

Savings
from Hinckley & Rugby Building Society 4.84 from 2112 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub