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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.65 (428 reviews)

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4.65

Based on 428 reviews, last reviewed 2nd Apr 2026

230% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

79%

Latest highest rating:

5

Friendly staff. Friendly staff. attentive and helpful Reviewed on: 2nd April 2026

Latest lowest rating:

1

Avoid if you can I hate leaving bad reviews but honestly they have been dreadful in every way, not least putting us on a higher interest rate than agreed and dragging ... Read more Reviewed on: 24th March 2026

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Mortgages reviews (428)

Mortgage support

Helpful staff and always prompt in responding Reviewed on: 1st July 2020

Making contact really diffult

Hinckley and Rugby have provided a great service in the past. During COVID-19 (and yes I know it's a huge challenge for everyone) it is impossible, And if they send you a secure link to Egress.......good luck! It really shouldn't be this difficult. Reviewed on: 19th June 2020

Communication could be better

The people who work here are amazing. Jessica Lloyd in particular. However trying to find someone to speak to at HRBS before Jessica was almost impossible for me or my broker and delayed a lot of the Conveyancing process, call backs not made etc. Aside from this, they were very friendly, I appreciate their offering of a mortgage. Reviewed on: 2nd June 2020

Very good

Happy and pleased with the transaction Reviewed on: 2nd June 2020

Very efficient

Our experience in the application process, and through to completion was a very good one! Even though the extreme circumstances of covid19 the team all worked well to help us compete. Thank you to all. David Dodd Reviewed on: 19th May 2020

H&R

Excellent service from start of process to completion Reviewed on: 21st April 2020

Top class product for retirees.

Short term interest only mortgage for retirees. Later life mortgage was perfect while we decided the right time to sell our holiday home. Not many options around at reasonable a rate. Excellent products Reviewed on: 31st March 2020

Poor experience overall

A number of issues throughout the process including changes being made to my mortgage offer without making me aware; reluctance to change the mortgage offer to reflect change of solicitor; nobody willing to give me any information for the first few weeks; and issues with release of funds the afternoon before completion. My most positive interaction has come since actually completing on the mortgage. Reviewed on: 25th March 2020

Mortgage application

From start to finish the process has been very pleasant and professional experience Reviewed on: 3rd March 2020

Snail pace incompetence.

Three months to get a mortgage completed. and not even the one we desired. They would only make the offer to one borrower solely when we wanted two borrowers. How is one person more financially sound than two people earning? You basically have to prove that you really don’t need a loan because you have so much money to cover any possible default. The solicitors they use are a joke. I new more about conveyancing than them from previous house purchases. They must be trainees reading from a script. If you asked a question, they had to call you back with the answer. Every call required a 2 minute series of ‘security’ questions before you could have a conversation. The best form we received to fill in was ‘did we have any connections to Persons of Political Influence’. Such a judgemental question and what on earth has it to do with a simple domestic mortgage? Reviewed on: 12th February 2020

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