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By Miles reviews

By Miles logo
Rated Excellent 4.90/5

By Miles reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
  • FCA approved and regulated
    FCA approved and regulated
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 12,895 product reviews

Average score of 4.90/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for By Miles have trended positively over the past 90 days

Latest positive rating

5/5

Highly recommended

This car insurance company is ideal for me as I don’t need to drive as much as I used to. I have saved so much... This car insurance company is ideal for me as I don’t need to drive as much as I used to. I have saved so much money and I always know where I stand as each month I am sent a summary of miles used. At the end of my last insurance year I even received money back, much to my delight. Read more Read less

{"display":"Maren P","full_name":"Maren P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car insurance
Maren P 18th August 2025

Latest negative rating

2/5

Expensive not worth the cost will not renew

Expensive will not renew feel I have to watch my journey and can’t relax I might not have money for next bill

About By Miles

By Miles is an award-winning car insurance company.

By Miles was founded in 2016, when it started building a policy the team believed would be fairer, smarter and better suited to lower mileage drivers. This is why By Miles charge a fixed cost that covers a car while it’s parked, but the rest is based on the miles driven.

By Miles provides insurance customers with the cost of every journey, no extra cost for No Claims Discount protection, capped mileage costs and a car medic on the app.

By Miles at a glance

Contact details

Email
[email protected]
Main address
Churchill Court, Westmoreland Road, Bromley, BR1 1DP
Social media

Reviews for By Miles

Showing 11 of 12895 company reviews Last reviewed within 7 days

Highly recommended

Car insurance 18th August 2025

This car insurance company is ideal for me as I don’t need to drive as much as I used to. I have saved so much... This car insurance company is ideal for me as I don’t need to drive as much as I used to. I have saved so much money and I always know where I stand as each month I am sent a summary of miles used. At the end of my last insurance year I even received money back, much to my delight. Read more Read less

Rated Excellent 5/5
Read more product reviews

EXCELLENT

Car insurance 18th August 2025

Excellent easy to use app money saving only pay for miles you drive

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Great customer service

    Always great communication with customer service, always very responsive and solution-focused. Reasonably priced. Excellent for low mileage drivers.

    {"display":"Eva R","full_name":"Eva R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Eva R 18th August 2025
  • 5/5

    Affordable .

    I’ve been using By Miles for 3 years now. Their quotes have been affordable for my low-mileage use. I’m very happy with their customer service... I’ve been using By Miles for 3 years now. Their quotes have been affordable for my low-mileage use. I’m very happy with their customer service so far. I haven’t had any accidents, so I can’t comment on claims handling. Read more Read less

    {"display":"Saboo","full_name":"Saboo","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Saboo 18th August 2025
  • 5/5

    Very good

    Easy to excess everything..very good

    {"display":"Shankar ","full_name":"Shankar ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Shankar 18th August 2025
  • 5/5

    By far the best

    I used to have to shop around every year for a new quote, as the renewal fee rocketed. Now I don’t, as the renewal price... I used to have to shop around every year for a new quote, as the renewal fee rocketed. Now I don’t, as the renewal price is always super fair. If I’ve ever had to phone you speak to a human, always a very nice one, what’s not to love Read more Read less

  • 5/5

    Great for low milage users.

    I don't drive very much so paying a large lump sum for my car to sit outside my house for weeks on end is such... I don't drive very much so paying a large lump sum for my car to sit outside my house for weeks on end is such a waste of money, by miles only charges me fit my journeys which is great, much fairer for low milage customers. Read more Read less

    {"display":"Susan A","full_name":"Susan A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Susan A 18th August 2025
  • 5/5

    Paying for what you use is just fairer

    Paying for what you use is just fairer, it’s like paying for other utilities - gas, electric, water - you pay a standing charge and... Paying for what you use is just fairer, it’s like paying for other utilities - gas, electric, water - you pay a standing charge and then you only pay for what YOU use. It’s that simple! Read more Read less

  • 5/5

    resolving problems.

    Whenever I have had a problem then it was dealt with efficiently, promptly and courteously. So, when a moped deliberately ran into my vehicle, after... Whenever I have had a problem then it was dealt with efficiently, promptly and courteously. So, when a moped deliberately ran into my vehicle, after an initial report the insurance company accepted I was not at fault and the staff showed an interest in pursuing the criminal. Read more Read less

    {"display":"Terry Curtis","full_name":"Terry Curtis","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Terry Curtis 17th August 2025
  • 5/5

    Highly recommended!

    I’ve had a great experience with By Miles car insurance. The service was excellent, the cost was low based on my driving, and overall I’m... I’ve had a great experience with By Miles car insurance. The service was excellent, the cost was low based on my driving, and overall I’m really happy with it. Highly recommended!” Read more Read less

    {"display":"Rakib R","full_name":"Rakib R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Rakib R 17th August 2025
  • 5/5

    By Miles are really flexible, easy to contact

    By Miles are really flexible, easy to contact and always friendly and helpful. I have had a few email conversations and my requests and queries... By Miles are really flexible, easy to contact and always friendly and helpful. I have had a few email conversations and my requests and queries have been dealt with swiftly and satisfactorily. The little 'black box' not only tracks my miles but tells me where the car is parked - this has been very helpful on a couple of occasions! Also there is a diagnostic tool on it which can tell me if there is something wrong with the car. Read more Read less

    {"display":"A K P","full_name":"A K P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    A K P 17th August 2025

    Products from By Miles

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