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By Miles reviews

By Miles logo
Rated Excellent • 4.90/5

By Miles reviews

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    FCA approved and regulated
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 13,081 product reviews

Average score of 4.90/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for By Miles have trended negatively over the past 90 days

ByMiles is a brilliant choice if you don’t drive much, with a handy app and fair pay-per-mile pricing that really helps save money. The customer service is often praised for being friendly and helpful, making managing policies and claims easier. However, many have been hit by steep price hikes at renewal and found it tough to get hold of support when needed.

Positive themes

  • ByMiles is perfect for low mileage drivers who want to pay only for the miles they use.
  • The ByMiles app is easy to use and helps keep track of mileage and costs clearly.
  • Customer service at ByMiles is often friendly and quick to help with queries or issues.

Negative themes

  • Renewal prices at ByMiles have soared dramatically for many after the first year.
  • Getting through to ByMiles customer service by phone can be frustrating or impossible.
  • Claims handling with ByMiles can be slow and complicated involving multiple companies.
Summarised by AI
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About By Miles

By Miles is an award-winning car insurance company.

By Miles was founded in 2016, when it started building a policy the team believed would be fairer, smarter and better suited to lower mileage drivers. This is why By Miles charge a fixed cost that covers a car while it’s parked, but the rest is based on the miles driven.

By Miles provides insurance customers with the cost of every journey, no extra cost for No Claims Discount protection, capped mileage costs and a car medic on the app.

By Miles at a glance

Contact details

Email
[email protected]
Main address
Churchill Court, Westmoreland Road, Bromley, BR1 1DP
Social media

Reviews for By Miles

Showing 11 of 13081 company reviews

Professional helpful staff if you need to get in touch.

Car insurance • 17th October 2025

Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles.

{"display":"Claire L","full_name":"Claire L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

A more affordable way to do car insurance.

Car insurance • 15th October 2025

A more affordable way to do car insurance. They deal with things properly if things go wrong.

{"display":"Safiyyah","full_name":"Safiyyah","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 4/5

    The costumer service and communication are good, and...

    The costumer service and communication are good, and the feature of paying for what we drive is very suitable for people on short commutes. Would recommend.

    {"display":"Mariana Lopes","full_name":"Mariana Lopes","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1315047.png"}}'s avatar
    Car insurance
    Mariana Lopes 15th October 2025
  • 5/5

    Fantastic - send me a text after each journey

    It's much better for a low mileage user like me, you can budget accurately and get money back at the end.

    {"display":"Liz Carr","full_name":"Liz Carr","avatar":{"url":"\/assets\/uploads\/avatars\/users\/271396.png"}}'s avatar
    Car insurance
    Liz Carr 15th October 2025
  • 5/5

    I really like the communication and knowing what my...

    I really like the communication and knowing what my mileage is all the time

    {"display":"Nikolopoulos ","full_name":"Nikolopoulos ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Perfect solution for flexible insurance cover based...

    Perfect solution for flexible insurance cover based upon miles driven. Good coverage at competitive rates, backed by Churchill.

    {"display":"Andrew Aldridge","full_name":"Andrew Aldridge","avatar":{"url":"\/assets\/uploads\/avatars\/users\/194299.png"}}'s avatar
  • 5/5

    Very reasonable and easy to use.

    Very reasonable and easy to use. The tracker is excellent

    {"display":"William H","full_name":"William H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    William H 14th October 2025
  • 5/5

    I have been with By Miles for 2 years, excellent ser...

    I have been with By Miles for 2 years, excellent service.

    {"display":"Stephen Goode","full_name":"Stephen Goode","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1315030.png"}}'s avatar
    Car insurance
    Stephen Goode 14th October 2025
  • 5/5

    Fair, helpful, great price.

    Fair, helpful, great price. Can do anything on the app and it even tells me where my car is.

    {"display":"Anne","full_name":"Anne","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Anne 14th October 2025
  • 5/5

    Very happy with my car insurance and good customer s...

    Very happy with my car insurance and good customer service

    {"display":"Annette P","full_name":"Annette P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Annette P 14th October 2025
  • 5/5

    Good value compared to legacy insurance companies.

    Good value compared to legacy insurance companies. Smart integration with my Tesla, and helpful understanding support during the ownership transition.

    {"display":"Jake H","full_name":"Jake H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Jake H 14th October 2025

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