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ASDA Money: Pet Insurance reviews

Name: Pet Insurance
Rating: 1.75 (52 reviews)

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1.37

Based on 52 reviews, last reviewed 15th Dec 2024

No new 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

12%

72%

Latest highest rating:

4

lengthy wait but otherwise good experience when our dog became ill we didn't hesitate authorising and paying for all the treatment, when it came to making a claim the process was simple enough.... Read more Reviewed on: 17th April 2023

Latest lowest rating:

1

Claimed 6 weeks ago phoned twice for update and sti... Claimed 6 weeks ago phoned twice for update and still no update taking this further Reviewed on: 15th December 2024

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About this product

Finding the right insurer in the sea of providers on the market can be daunting. At Smart Money People, we want to make this process simpler for you. We collect ASDA Money pet insurance reviews to give you valuable insight into life as a policyholder.

ASDA Money provides pet insurance for cats and dogs, with specialist policies for kittens and puppies. There’s a multi-pet discount available when insuring two or more pets. Choose your level of cover with a Lifetime policy or a Time Limited policy. ASDA Money policyholders can pay their premium monthly via direct debit without any additional costs.

If ASDA Money sounds like the right insurer for you, find out more by reading the reviews on Smart Money People. Our reviews can tell you what animals customers have insured with ASDA Money and which policy they opted for. Find out how comprehensive the policies are and how satisfied customers are with the customer service they have received. Learn from genuine experiences to understand the provider and its policies better by reading our ASDA Money pet insurance reviews.

Have you had a pet insurance policy with ASDA Money? Write a review on Smart Money People to help other pet owners just like you. Tell us which policy you opted for and whether you felt that your pet is well protected with ASDA Money. Have you had any experience with the customer service team or the claims process? Would you recommend the provider and policy to family and friends? Would you renew your policy? Share your honest experience with others by writing an ASDA Money pet insurance review.

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ASDA Money Pet Insurance reviews (52)

Letting my dog go blind

Asia insurance set up a policy and then randomly stopped taking money out of my account. No letter, no call. Nothing. Stated that they don't auto renew which was not how it was sold to me. Now my dog needs eye surgery and its 5.5k. So asda chose to not accept. Criminal activity at its finest Reviewed on: 22nd September 2021

Stressful, complicated claims process

I took out Asda lifetime pet insurance for my 2 year old dog with no pre existing conditions. She became very ill suddenly and required extensive vet treatment. The process of making a claim I have found so far very stressful, Asda keep requesting my pets medical history to process the claim despite my vets sending it to them with the original claim weeks ago. I was then told by a representative of the claims team that there are in fact 2 email addresses to send claims to and one address frequently loses emails?! My vets have been asked to resend my claim and pets medical history again thereby delaying my claim and there is no guarantee that they will again deny receiving any claims or medical history. I have also been told by Asda it will take them 6-8 weeks to process any claim from the date of receiving a claim. So if you want an efficient, quick, clear claims process I do not recommend Asda pet insurance, I have yet to even reach the claims processing bit and its already unnecessarily complicated, frustrating and stressful. Reviewed on: 13th February 2021

Very Happy so Far

As soon as I got my puppy (Roxy) I took ASDA pet insurance Vital Lifetime, which offered the best cover for the premium I paid. However, you don't know how good your insurance is until you need to use it. Well, when my dog was 1.5 years old she felt ill and had to be admitted into intensive care. At the time of admission I didn't know if my insurance would cover the cost of the treatment and this caused me a lot of stress. I read online reviews of ASDA pet insurance and most people were giving them very little rating so I was convinced that ASDA will decline my claim for £1500. I have missed Roxy's buster vaccine, which was overdue by 3 months (I didn't do it on purpose. I was told by my vet that when the next vaccine is due they will inform me, which obviously didn't happen and I didn't realised). Roxy also had other visits to the vet in relation to different problems so I was thinking that ASDA will just pick up on all these things and decide not to pay as I've read on forums that insurance companies will try everything just so they don't pay out. However, ASDA paid everything in a timely manner and kept me up to date so I cannot really fault them. My renewal just came through and the increase in the premium is of about 30%, which was only about 7% in the previous year where I had no claims. However, my premium was not that high in the first place so even with the increase it's still good. So far so good. Reviewed on: 30th April 2020

Terrible service

My dog died unfortunately from a short illness. 3 months later still chasing the claim. Any excuse to get out of it. Never claimed in 10 years. No updates , have to ring every week that really upsets me as have to explain it all again. Reviewed on: 20th February 2020

Sneaky unauthorised auto-renewal, unhelpful service

Policy conditions say 'No further cover will be provided beyond the cancellation or expiry date of the policy. Please be aware that you need to renew your policy each year for cover to remain in force.' Renewal invite says to call them to renew. I didn't renew but they kept taking monthly payments and refused to refund when reminded that I hadn't renewed. Customer service disinterested and unhelpful. Reviewed on: 12th November 2019

Good

Good and the best review . Really good Reviewed on: 7th December 2018

Easy to start up

Easy to start up, lady on phone was very helpful in explaining what I would be covered for with my budget. Cheaper than other leading supermarket insurance, would recommend Reviewed on: 13th November 2017

Half the price of previous insurance!!!

Asda Pet insurance for our dog worked out half the price a month compared to our previous insurer!! We haven't had to use the insurance yet so can't comment on the customer service but we were happy to be saving every month!! Reviewed on: 16th July 2017

Easy to claim

Claiming recently for a vets bill was very straightforward. The forms were emailed to me, and simple to do. Asda kept me updated every step of the way by text and email until the claim was processed. Very easy and very pleased. Reviewed on: 24th December 2016

Easy to get quote

My family looked into their insurance, was easy to get a price and we compared Reviewed on: 28th May 2016

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