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ASDA Money: Pet insurance reviews

Name: Pet insurance
Rating: 1.73 (66 reviews)

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1.63

Based on 66 reviews, last reviewed 13th Nov 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

74%

Latest highest rating:

5

Smooth process Recently my cat had to have all her teeth removed. Luckily the Lifetime Policy I chose covered dental due to illness. I raised a claim and found the p... Read more Reviewed on: 13th November 2025

Latest lowest rating:

2

Wouldnt pay all of my claim, poor experience Made a claim for my pet who unfortunately had to be taken to emergency vets late at night, and subsequently died despite the vet's best efforts. When ... Read more Reviewed on: 29th October 2025

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About this product

Asda Money pet insurance is available for dogs and cats.

Choose from different types of pet insurance cover, from lifetime to time limited. You can choose a level of cover to suit you and your budget.

Asda Money pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Asda Money before, you can also leave a review and share your experience.

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ASDA Money Pet insurance reviews (66)

Robbing bastards

Totally joke. Paid 400 and get back 37 after 4 months of calling and writing emails. Absolute bad service and very bad quality. AVOID AVOID Reviewed on: 3rd July 2023

lengthy wait but otherwise good experience

when our dog became ill we didn't hesitate authorising and paying for all the treatment, when it came to making a claim the process was simple enough. I had read reviews and to be honest wasn't confident about any of the claims being paid out. we sadly lost our dog shortly afterwards. it took almost 2 months for the decision on the claims and all were paid out less excess etc. we did have our last claim which I hadn't bothered submitting however we did submit this. I had continued with paying the insurance as I read that this would need to be paid for the full year ( we, were paying monthly). the last claim alerted the insurers to our dogs passing. we received a lovely email sending their condolences, and a further email advising that they had taken care of cancelling the policy and a refund was on its way, again not what we, asked for or expected. yes the wait was long for the claims to be settled, however once the first one was done the rest were done In days, we hadn't chased these up much as to be honest we didn't really care by then, however, maybe if we had it would have been done quicker. Reviewed on: 17th April 2023

Avoid at all cost

A claim submitted in November 2022 and am writing this review in April 2023 still hasnt been paid. I am absolutely disgusted how incompetent this company is at this time especially grieving after loosing my poor dog, let alone having countless telephone conversations to no satisfaction whatsoever. They have actually paid the complete wrong vet practice and are refusing to pay my own vets until they get the money back from them… in the mean time passing my personal details to a complete stranger. This case has now been logged with the financial services ombudsman and am in the process of contacting the broken information commissioners office because of their breach in GDPR. Please avoid this pet insurance at all cost. Completely digusted. Reviewed on: 12th April 2023

Worst Insurer ever

Worst Insurer Ever, I had to make a claim for my dog it has now been three months and I have still not been paid out or received any notification from Asda Insurance it has caused me great hardship I wish I had never insured with them. Be very careful do not use this company. Reviewed on: 8th March 2023

cheapest not always the best

claimed declined, pointed out some random piece of small print! Reviewed on: 16th December 2022

Read the T&C Very carefully !!

You’ll see the website says it covers a certain amount of vet fees (5k in my case) but then when you come to claim you’ll find there are lots of conditions where they have a very low limit. This is not clear when you are buying and some of their limits are hidden when you view on line. Yes they are cheap….. but there is a good reason for this. I would avoid and pay the extra and go with a reputable company. Reviewed on: 29th November 2022

Takes over 5 weeks to pay out

Would not have used Asda if I knew it would take this long to receive claim back. Luckily the vet fees were not over £300 I would dread to think if the vet fees were higher and didn’t have the funds to pay straight away. Will not be renewing. Reviewed on: 31st August 2022

Disgusting company

I had 2 of my 5 dogs insured with them for over 10 years and did not make 1 claim on either policy. I sadly had to put to sleep my old boy after tests etc showed a diagnosis of liver cancer. When trying to claim for the vet bill I incurred for these tests I was informed they would be offsetting the remainder of his policy premiums for the 9 months until the next renewal against the claim if I proceeded with it. This meant instead of me being able to meet my financial liability to my vet I would end up owing them money also. I have checked with the insurers for my other 3 dogs and been assured this is not standard practice. This company is morally bankrupt. I have paid them for 2 policies for 10 years without 1 claim on either and they expect me to pay to insure a deceased animal against vet bills for a further 9 months. I am left with no alternative than to not proceed with the claim and pay the vet bill myself. Reviewed on: 25th August 2022

The worst insurance company we have ever dealt with Vets dont recommend them

So, we made a huge mistake in using this company for our vet insurnace, even though we got warned not to use them. I thought people were being silly with the negative reviews but its all true. We made one claim with this company for £500. We paid excess of £100, and then it took such a long time for them to settle the bill with the vets. They were chased for the bills. Eventually after putting ourselves through a lot of stresss after we lost our dog, they then refused to pay £173 of the vets bill which shocked ourselves and our vets. Our vets don't understand what they are playing at. They claim they pay you out when you lose your dog due to illness, do not believe them. They offered us £30 for the loss of our dog even though they claim they offer £1,500 I would not use this company for any type of insurance. Reviewed on: 12th June 2022

Great customer service experience

Friendly and polite service, great communication. Reviewed on: 8th June 2022

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