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ASDA Money: Pet insurance reviews

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1.77
Based on 69 reviews, last reviewed 27th Mar 2026
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

From start to finish the call handling was fabulous... From start to finish the call handling was fabulous especially tom whom I spoke with twice, From starting my claim to settling the funds. Amazing than... Read more Reviewed on: 17th December 2025
Martyn y's avatar
Martyn y

Latest lowest rating:

1

Possibly the worst pet insurance you can buy. Possibly the worst pet insurance you can buy. Claim submitted 23/03 and told this morning 27/03/26 it can take up to 4 weeks to be settled as under w... Read more Reviewed on: 27th March 2026
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D ROB
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About this product

Asda Money pet insurance is available for dogs and cats.

Choose from different types of pet insurance cover, from lifetime to time limited. You can choose a level of cover to suit you and your budget.

Asda Money pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Asda Money before, you can also leave a review and share your experience.

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ASDA Money Pet insurance reviews (69)

Do not use!

1
It took them three weeks to respond to my claim, I received no confirmation email so had to call and check they had received it. When they did reply, they said I hadn’t filled out one of the pages (I had). I replied letting them know that I’d completed it, and have received no response since. That was three weeks ago. Do not bother, what a waste. Reviewed on: 9th October 2023
Anneliese May's avatar
Anneliese May

Worse pet insurance ever

1
Whatever you do don't take Asda pet insurance out. It is absolutely useless, ridiculous caps on certain surgeries, and customer service from hell .Don't waste your money go with someone else (infact anyone else will be better).....you'll thank me believe me Reviewed on: 24th July 2023
Carl Gulwell's avatar
Carl Gulwell

Appalling

1
Took well over a month for claim to be settled, Asda Pet Insurance had actually had our claim forms for two weeks before deciding they needed further info from the emergency vet and they sent us a "if info is not received within 30 days claim will be closed" extremely threatening but as they were not asking us to provide further info but actually a third party being the emergency vet why employ such a threatening tone, the emergency vet replied to them immediately so then Asda decided they needed further info again but from out own vet, again the same thirty days threatening email and again it was a third party they were contacting for further info, not us, I cannot understand why the claims handler upon reviewing our claim failed to see further info was required from TWO different sources and request ALL info at SAME time, this would certainly seem like common sense which is something quite clearly in very short supply at Asda Pet Insurance, I complained about this unnecessary delay in requesting information and received a very abrupt response basically saying I had no right to complain about the assessor asking for info from one source one day and another source the next day, they have also seen fit to deduct £146.00 from our claim stating it was over "the £100 emergency vet fee" this is despite our young dog being treated on Saturday night and being told by the vet that if he continued to be sick or worsen in anyway we had to take him back, he did continue to worsen overnight so we had to take him back the following day, being a Sunday, we were following medical advice yet Asda seem to think they know better, in summing up there is a good reason why they are cheap, they are neither competent nor in anyway bothered about even attempting to offer even a modicum of customer service, AVOID !!!!!!!! Reviewed on: 5th July 2023
Linda Laws's avatar
Linda Laws

Robbing bastards

1
Totally joke. Paid 400 and get back 37 after 4 months of calling and writing emails. Absolute bad service and very bad quality. AVOID AVOID Reviewed on: 3rd July 2023
Jake's avatar
Jake

lengthy wait but otherwise good experience

4
when our dog became ill we didn't hesitate authorising and paying for all the treatment, when it came to making a claim the process was simple enough. I had read reviews and to be honest wasn't confident about any of the claims being paid out. we sadly lost our dog shortly afterwards. it took almost 2 months for the decision on the claims and all were paid out less excess etc. we did have our last claim which I hadn't bothered submitting however we did submit this. I had continued with paying the insurance as I read that this would need to be paid for the full year ( we, were paying monthly). the last claim alerted the insurers to our dogs passing. we received a lovely email sending their condolences, and a further email advising that they had taken care of cancelling the policy and a refund was on its way, again not what we, asked for or expected. yes the wait was long for the claims to be settled, however once the first one was done the rest were done In days, we hadn't chased these up much as to be honest we didn't really care by then, however, maybe if we had it would have been done quicker. Reviewed on: 17th April 2023
fiona's avatar
fiona

Avoid at all cost

1
A claim submitted in November 2022 and am writing this review in April 2023 still hasnt been paid. I am absolutely disgusted how incompetent this company is at this time especially grieving after loosing my poor dog, let alone having countless telephone conversations to no satisfaction whatsoever. They have actually paid the complete wrong vet practice and are refusing to pay my own vets until they get the money back from them… in the mean time passing my personal details to a complete stranger. This case has now been logged with the financial services ombudsman and am in the process of contacting the broken information commissioners office because of their breach in GDPR. Please avoid this pet insurance at all cost. Completely digusted. Reviewed on: 12th April 2023
Richard Drew's avatar
Richard Drew

Worst Insurer ever

1
Worst Insurer Ever, I had to make a claim for my dog it has now been three months and I have still not been paid out or received any notification from Asda Insurance it has caused me great hardship I wish I had never insured with them. Be very careful do not use this company. Reviewed on: 8th March 2023
Paula Thompson's avatar
Paula Thompson

cheapest not always the best

1
claimed declined, pointed out some random piece of small print! Reviewed on: 16th December 2022
Mr WA's avatar
Mr WA

Read the T&C Very carefully !!

1
You’ll see the website says it covers a certain amount of vet fees (5k in my case) but then when you come to claim you’ll find there are lots of conditions where they have a very low limit. This is not clear when you are buying and some of their limits are hidden when you view on line. Yes they are cheap….. but there is a good reason for this. I would avoid and pay the extra and go with a reputable company. Reviewed on: 29th November 2022
Howard Jones's avatar
Howard Jones

Takes over 5 weeks to pay out

1
Would not have used Asda if I knew it would take this long to receive claim back. Luckily the vet fees were not over £300 I would dread to think if the vet fees were higher and didn’t have the funds to pay straight away. Will not be renewing. Reviewed on: 31st August 2022
Louise willett's avatar
Louise willett

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