Smart Money People Logo
Share this page
Link copied

ASDA Money: Pet insurance reviews

View other ASDA Money products
1.43
Based on 64 reviews, last reviewed 6th Aug 2025
100% increase in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
8%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
5%
See only 1 star reviews
76%

Latest highest rating:

5

Excellent pet insurance My cat fell off the building last month and I have made the claim with Asda pet insurance. As this is my first time making the claim, my experience ... Read more Reviewed on: 6th August 2025
Syl 's avatar
Syl

Latest lowest rating:

1

What a complete rip off company and waste of space What a complete rip off company and waste of space Asda animal insurance is. I took out insurance in August 24, filled in my form and clearly stated m... Read more Reviewed on: 13th June 2025
Lea S's avatar
Lea S
Read all reviews Write a review

About this product

Asda Money pet insurance is available for dogs and cats.

Choose from different types of pet insurance cover, from lifetime to time limited. You can choose a level of cover to suit you and your budget.

Asda Money pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Asda Money before, you can also leave a review and share your experience.

Review ASDA Money: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

ASDA Money Pet insurance reviews (64)

Avoid at all cost

1
A claim submitted in November 2022 and am writing this review in April 2023 still hasnt been paid. I am absolutely disgusted how incompetent this company is at this time especially grieving after loosing my poor dog, let alone having countless telephone conversations to no satisfaction whatsoever. They have actually paid the complete wrong vet practice and are refusing to pay my own vets until they get the money back from them… in the mean time passing my personal details to a complete stranger. This case has now been logged with the financial services ombudsman and am in the process of contacting the broken information commissioners office because of their breach in GDPR. Please avoid this pet insurance at all cost. Completely digusted. Reviewed on: 12th April 2023
Richard Drew's avatar
Richard Drew

Worst Insurer ever

1
Worst Insurer Ever, I had to make a claim for my dog it has now been three months and I have still not been paid out or received any notification from Asda Insurance it has caused me great hardship I wish I had never insured with them. Be very careful do not use this company. Reviewed on: 8th March 2023
Paula Thompson's avatar
Paula Thompson

cheapest not always the best

1
claimed declined, pointed out some random piece of small print! Reviewed on: 16th December 2022
Mr WA's avatar
Mr WA

Read the T&C Very carefully !!

1
You’ll see the website says it covers a certain amount of vet fees (5k in my case) but then when you come to claim you’ll find there are lots of conditions where they have a very low limit. This is not clear when you are buying and some of their limits are hidden when you view on line. Yes they are cheap….. but there is a good reason for this. I would avoid and pay the extra and go with a reputable company. Reviewed on: 29th November 2022
Howard Jones's avatar
Howard Jones

Takes over 5 weeks to pay out

1
Would not have used Asda if I knew it would take this long to receive claim back. Luckily the vet fees were not over £300 I would dread to think if the vet fees were higher and didn’t have the funds to pay straight away. Will not be renewing. Reviewed on: 31st August 2022
Louise willett's avatar
Louise willett

Disgusting company

1
I had 2 of my 5 dogs insured with them for over 10 years and did not make 1 claim on either policy. I sadly had to put to sleep my old boy after tests etc showed a diagnosis of liver cancer. When trying to claim for the vet bill I incurred for these tests I was informed they would be offsetting the remainder of his policy premiums for the 9 months until the next renewal against the claim if I proceeded with it. This meant instead of me being able to meet my financial liability to my vet I would end up owing them money also. I have checked with the insurers for my other 3 dogs and been assured this is not standard practice. This company is morally bankrupt. I have paid them for 2 policies for 10 years without 1 claim on either and they expect me to pay to insure a deceased animal against vet bills for a further 9 months. I am left with no alternative than to not proceed with the claim and pay the vet bill myself. Reviewed on: 25th August 2022
Jane Rivett's avatar
Jane Rivett

The worst insurance company we have ever dealt with Vets dont recommend them

1
So, we made a huge mistake in using this company for our vet insurnace, even though we got warned not to use them. I thought people were being silly with the negative reviews but its all true. We made one claim with this company for £500. We paid excess of £100, and then it took such a long time for them to settle the bill with the vets. They were chased for the bills. Eventually after putting ourselves through a lot of stresss after we lost our dog, they then refused to pay £173 of the vets bill which shocked ourselves and our vets. Our vets don't understand what they are playing at. They claim they pay you out when you lose your dog due to illness, do not believe them. They offered us £30 for the loss of our dog even though they claim they offer £1,500 I would not use this company for any type of insurance. Reviewed on: 12th June 2022
Tim Ellis's avatar
Tim Ellis

Great customer service experience

4
Friendly and polite service, great communication. Reviewed on: 8th June 2022
Alexandra Wells's avatar
Alexandra Wells

Lenghty process, but paid out in full!

3
They took a while and a lot of questions about medical history needing validation from vets surgeries ( cat was 8 months old and had only ever been vaccinated, neutered and microchipped before the claim ) which felt un-necessary as I had already submitted paperwork and photo's as evidences of her previous vet visits but they required a special form forwarding on by email from each vet she had been too. I imagine this could get very lenghty and costly for older cats that have a lot of history or the owners have moved homes a few times. I started to think maybe they wouldn't pay out but once they had got all the info,( took approx 3 months from placing claim )they did ! So well done ASDA money, thought it wouldn't work out well, but I was wrong as it was " delayed, but paid" - boom boom, I'm a poet etc !!!!! Reviewed on: 8th June 2022
debbie's avatar
debbie

25% premium increase, and no one at Asda would talk to me about it

1
My Asda Pet insurance increased by more than 25% last year, Because of rising cost of living/ energy prices I had to review all my expenses. Last week I found that dozens of companies are cheaper than Asda. So I tried to phone them to discuss the policy asking why the increase last year was so high and possibly cancel the policy. Every time I phoned (despite selecting the option for Cancellations/amendments, and after waiting a long time to answer my calls I was told they could not deal with it as they were 'claims dept'. Each time I was promised that someone would call me back. No one called me and today I gave up after waiting all day for a call. So today I cancelled my direct debit and arranged a new policy giving me better cover for £18 a month which is £20,90 cheaper than I have been paying. I have had the policy with Asda for 7 years and only made one claim many years ago so maybe paying such a high premium is due to me being a long term loyal customer. I am actually vey angry the way I have been treated and will never use ASDA for anything in future including not shopping at ASDA supermarket any more Reviewed on: 25th April 2022
James Harvey's avatar
James Harvey

Review ASDA Money: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill