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ASDA Money: Pet Insurance reviews

Name: Pet Insurance
Rating: 1.63 (62 reviews)

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1.28

Based on 62 reviews, last reviewed 12th May 2025

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

10%

77%

Latest highest rating:

4

lengthy wait but otherwise good experience when our dog became ill we didn't hesitate authorising and paying for all the treatment, when it came to making a claim the process was simple enough.... Read more Reviewed on: 17th April 2023

Latest lowest rating:

1

Would NOT recommend Asda Pet Insurance Was sold what I thought was comprehensive cover for an aging dog. Premium increased significantly in a year just made a claim and only received a smal... Read more Reviewed on: 12th May 2025

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About this product

Finding the right insurer in the sea of providers on the market can be daunting. At Smart Money People, we want to make this process simpler for you. We collect ASDA Money pet insurance reviews to give you valuable insight into life as a policyholder.

ASDA Money provides pet insurance for cats and dogs, with specialist policies for kittens and puppies. There’s a multi-pet discount available when insuring two or more pets. Choose your level of cover with a Lifetime policy or a Time Limited policy. ASDA Money policyholders can pay their premium monthly via direct debit without any additional costs.

If ASDA Money sounds like the right insurer for you, find out more by reading the reviews on Smart Money People. Our reviews can tell you what animals customers have insured with ASDA Money and which policy they opted for. Find out how comprehensive the policies are and how satisfied customers are with the customer service they have received. Learn from genuine experiences to understand the provider and its policies better by reading our ASDA Money pet insurance reviews.

Have you had a pet insurance policy with ASDA Money? Write a review on Smart Money People to help other pet owners just like you. Tell us which policy you opted for and whether you felt that your pet is well protected with ASDA Money. Have you had any experience with the customer service team or the claims process? Would you recommend the provider and policy to family and friends? Would you renew your policy? Share your honest experience with others by writing an ASDA Money pet insurance review.

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ASDA Money Pet Insurance reviews (62)

Avoid and go with a better insurer that will pay out.

Completely useless, has taken 8 weeks so far to get a tiny £200 claim made. still not paid out. If this was for a bigger amount which is what most people need the insurance for it would not help you out and make the whole thing very stressful. Reviewed on: 5th March 2024

Absolutely abysmal experience stay away from them!

Absolutely abysmal experience stay away from them! I made a claim which should have been very straightforward, my doggy had a small lump removed. First of all Asda said they’d never received the claim form from the vets so I had to chase the vets to resend and over the last 2 months I’ve made endless phone calls to try and establish why I still not have not received my money back! They tried all sorts of stalling tactics and yesterday I spoke to one of their customer service reps who can only be described as robotic and monotone and showed no empathy! I said enough was enough and I would not tolerate any more of their BS, I had paid my premiums in good faith and I would be seeking advice from the financial ombudsman. Today I have received an e mail to say my money minus an excess and a “Co-insurance fee!” Will be paid within 7 working days. I won’t hold my breath and will not be using them again whether that be for pet insurance or their supermarkets! Utter rubbish! Reviewed on: 29th February 2024

10 weeks to settle claim

Had a small procedure done in December to remove a small lump. Received an email response saying it should be 3/4 weeks to hear back. After 6 emails and about 10 on hold calls, they sent the settlement(12 weeks wait) Excess removed as expected, but then another £63 (10 percent) as dog is over 5. Then they won’t pay for pre anaesthetic blood tests(£60) as the dog is under 6!!!!!!!! Avoid the ASDA pet insurance at all costs Reviewed on: 22nd February 2024

Ok till you claim .

Ok till you claim . My pet insurance up in Jan . We had couple conditions and they remove a lump sum plus you excess for each renewal year. Nowhere except in their small print is the additional lump sum . I’d avoid at all cost . Tesco actually very good for insurance Reviewed on: 19th February 2024

Very slow to pay out!

Very slow to pay out Reviewed on: 13th February 2024

Extremely POOR pet insurance.

Extremely POOR pet insurance. My pet was put to sleep in November and radio silence from Asda despite chasing. took over 3 months to pay the invoice from my vets (this was after several calls from myself chasing - they ignored ALL emails from my vets and myself asking where the money was!) even when paying the invoice they did not pay the whole thing and refused to share what was missing on the payment. A terrible experience and I will NEVER ever use them again. Reviewed on: 12th February 2024

Premium increase of 100%

I have an ageing spaniel and paid £1600 insurance last year, and has cause to make 1 claim, to which they paid £434. Just received my renewal and it has increased by 100% to £262 per month, yes that’s right, per month! the sad thing is, is that they tell you it’s because you’ve had a claim and you won’t get cover anywhere else. Needless to say, insurance now cancelled Reviewed on: 5th February 2024

worst experinece every for a £100 claim waited over...

worst experinece every for a £100 claim waited over thre month for a simple vets visit Reviewed on: 22nd January 2024

ASDA Money Pet insurance is the worst

ASDA Money Pet insurance is the worst I've ever had to deal with Reviewed on: 18th January 2024

Nothing decent about them

It's been 6 weeks since I have put a claim in but still not getting anything back from them. I phoned up and I have been told it will be another 10-20 working days before they can do anything about it so that could be 10 weeks before you could get your claim back. I would never recommend this insurance company to anyone. If I could give no stars then I would have done it. Reviewed on: 11th December 2023

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