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ASDA Money: Pet insurance reviews

Name: Pet insurance
Rating: 1.76 (68 reviews)

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1.72

Based on 68 reviews, last reviewed 24th Dec 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

10%

74%

Latest highest rating:

5

From start to finish the call handling was fabulous... From start to finish the call handling was fabulous especially tom whom I spoke with twice, From starting my claim to settling the funds. Amazing than... Read more Reviewed on: 17th December 2025

Latest lowest rating:

1

DO NOT BUY A POLICY WITH ASDA PET INSURANCE! My poor dog underwent elbow dysplasia surgery in June 2025. My claim of just short of £3.5k was submitted on the same day by the vet surgery. I quickl... Read more Reviewed on: 24th December 2025

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About this product

Asda Money pet insurance is available for dogs and cats.

Choose from different types of pet insurance cover, from lifetime to time limited. You can choose a level of cover to suit you and your budget.

Asda Money pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Asda Money before, you can also leave a review and share your experience.

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ASDA Money Pet insurance reviews (68)

Absolutely shocking establishment!

Absolutely shocking establishment!! This lot haven’t got a clue and will keep giving excuses- once/ if my money ever gets refunded I will be taking my custom else where! AVOID Reviewed on: 28th October 2024

DO NOT TOUCH ASDA PET INSURANCE ITS ABYSMAL

2 years in a row they took too much money off me and eventually refunded me. My dog has an injection every month the claim goes in the same day at present I’m waiting for the last 3 claims. I’m tired ringing and emailing. My other dogs are with a good company and the difference is unbelievable. My advice don’t touch Asda with a barge pole it’s nothing but stress they are totally useless! Reviewed on: 10th October 2024

TOTALLY UNSCRUPULOUS

Policy said £500.00 benefit for death from ANY Cause. When our wee 13 year old Yorkie had to be put down due to paralysis of all limbs they declined to honour it it. Reviewed on: 9th October 2024

Such a long wait for claims to be processed.

Such a long wait for claims to be processed. I suppose you get what you pay for. Unfortunately can't change company now I have made a claim. Definitely won't be using them again and don't recommend them. Reviewed on: 27th June 2024

pathetic pet insurance

I have Asda pet insurance, my dog was I’ll in February and while the claim submission process by the vet was easy, nearly two months on there is no sign of being paid out, I phoned to see what was happening and they said there is a big backlog and the assessor has not even begun to look at my claim, utterly ridiculous, will be leaving the first chance I get Reviewed on: 25th April 2024

Disgusting price increases!

My cat has been insured through ASDA for over 10 years. She’s under the senior plan. They charge £85 excess. Then take 10% for something then another 10% for her being old. Yet I’m already paying the senior plan to cover her age, her insurance has now gone up by £57 per month to a total of £172 PER MONTH. I’ve only made two small claims in the time I’ve had her covered. Unfortunately, she now has health conditions & no other insurer will take her on. My other cat is covered by another company & her insurance has stayed at under £40 for the last 9 years. Reviewed on: 5th April 2024

Avoid and go with a better insurer that will pay out.

Completely useless, has taken 8 weeks so far to get a tiny £200 claim made. still not paid out. If this was for a bigger amount which is what most people need the insurance for it would not help you out and make the whole thing very stressful. Reviewed on: 5th March 2024

Absolutely abysmal experience stay away from them!

Absolutely abysmal experience stay away from them! I made a claim which should have been very straightforward, my doggy had a small lump removed. First of all Asda said they’d never received the claim form from the vets so I had to chase the vets to resend and over the last 2 months I’ve made endless phone calls to try and establish why I still not have not received my money back! They tried all sorts of stalling tactics and yesterday I spoke to one of their customer service reps who can only be described as robotic and monotone and showed no empathy! I said enough was enough and I would not tolerate any more of their BS, I had paid my premiums in good faith and I would be seeking advice from the financial ombudsman. Today I have received an e mail to say my money minus an excess and a “Co-insurance fee!” Will be paid within 7 working days. I won’t hold my breath and will not be using them again whether that be for pet insurance or their supermarkets! Utter rubbish! Reviewed on: 29th February 2024

10 weeks to settle claim

Had a small procedure done in December to remove a small lump. Received an email response saying it should be 3/4 weeks to hear back. After 6 emails and about 10 on hold calls, they sent the settlement(12 weeks wait) Excess removed as expected, but then another £63 (10 percent) as dog is over 5. Then they won’t pay for pre anaesthetic blood tests(£60) as the dog is under 6!!!!!!!! Avoid the ASDA pet insurance at all costs Reviewed on: 22nd February 2024

Ok till you claim .

Ok till you claim . My pet insurance up in Jan . We had couple conditions and they remove a lump sum plus you excess for each renewal year. Nowhere except in their small print is the additional lump sum . I’d avoid at all cost . Tesco actually very good for insurance Reviewed on: 19th February 2024

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