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ASDA Money: Pet insurance reviews

Name: Pet insurance
Rating: 2.84 (71 reviews)

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2.84

Based on 71 reviews, last reviewed 7th Jul 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

11%

73%

Latest highest rating:

5

My Asda pet insurance experience. On the 9th of may I took out Asda pet insurance, on the 12/13 of may my pup swallowed a sewing needle, we took her to the emergency vet’s and she had ... Read more Reviewed on: 5th June 2026

Latest lowest rating:

1

Avoid at all costs. Avoid at all costs. Asda may as well not offer pet insurance as you will always be out of pocket and the policies do not cover standard illnesses or c... Read more Reviewed on: 7th July 2026

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About this product

Asda Money pet insurance is available for dogs and cats.

Choose from different types of pet insurance cover, from lifetime to time limited. You can choose a level of cover to suit you and your budget.

Asda Money pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Asda Money before, you can also leave a review and share your experience.

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ASDA Money Pet insurance reviews (71)

Stressful, complicated claims process

I took out Asda lifetime pet insurance for my 2 year old dog with no pre existing conditions. She became very ill suddenly and required extensive vet treatment. The process of making a claim I have found so far very stressful, Asda keep requesting my pets medical history to process the claim despite my vets sending it to them with the original claim weeks ago. I was then told by a representative of the claims team that there are in fact 2 email addresses to send claims to and one address frequently loses emails?! My vets have been asked to resend my claim and pets medical history again thereby delaying my claim and there is no guarantee that they will again deny receiving any claims or medical history. I have also been told by Asda it will take them 6-8 weeks to process any claim from the date of receiving a claim. So if you want an efficient, quick, clear claims process I do not recommend Asda pet insurance, I have yet to even reach the claims processing bit and its already unnecessarily complicated, frustrating and stressful. Reviewed on: 13th February 2021

Very Happy so Far

As soon as I got my puppy (Roxy) I took ASDA pet insurance Vital Lifetime, which offered the best cover for the premium I paid. However, you don't know how good your insurance is until you need to use it. Well, when my dog was 1.5 years old she felt ill and had to be admitted into intensive care. At the time of admission I didn't know if my insurance would cover the cost of the treatment and this caused me a lot of stress. I read online reviews of ASDA pet insurance and most people were giving them very little rating so I was convinced that ASDA will decline my claim for £1500. I have missed Roxy's buster vaccine, which was overdue by 3 months (I didn't do it on purpose. I was told by my vet that when the next vaccine is due they will inform me, which obviously didn't happen and I didn't realised). Roxy also had other visits to the vet in relation to different problems so I was thinking that ASDA will just pick up on all these things and decide not to pay as I've read on forums that insurance companies will try everything just so they don't pay out. However, ASDA paid everything in a timely manner and kept me up to date so I cannot really fault them. My renewal just came through and the increase in the premium is of about 30%, which was only about 7% in the previous year where I had no claims. However, my premium was not that high in the first place so even with the increase it's still good. So far so good. Reviewed on: 30th April 2020

Terrible service

My dog died unfortunately from a short illness. 3 months later still chasing the claim. Any excuse to get out of it. Never claimed in 10 years. No updates , have to ring every week that really upsets me as have to explain it all again. Reviewed on: 20th February 2020

Sneaky unauthorised auto-renewal, unhelpful service

Policy conditions say 'No further cover will be provided beyond the cancellation or expiry date of the policy. Please be aware that you need to renew your policy each year for cover to remain in force.' Renewal invite says to call them to renew. I didn't renew but they kept taking monthly payments and refused to refund when reminded that I hadn't renewed. Customer service disinterested and unhelpful. Reviewed on: 12th November 2019

Good

Good and the best review . Really good Reviewed on: 7th December 2018

Easy to start up

Easy to start up, lady on phone was very helpful in explaining what I would be covered for with my budget. Cheaper than other leading supermarket insurance, would recommend Reviewed on: 13th November 2017

Half the price of previous insurance!!!

Asda Pet insurance for our dog worked out half the price a month compared to our previous insurer!! We haven't had to use the insurance yet so can't comment on the customer service but we were happy to be saving every month!! Reviewed on: 16th July 2017

Easy to claim

Claiming recently for a vets bill was very straightforward. The forms were emailed to me, and simple to do. Asda kept me updated every step of the way by text and email until the claim was processed. Very easy and very pleased. Reviewed on: 24th December 2016

Easy to get quote

My family looked into their insurance, was easy to get a price and we compared Reviewed on: 28th May 2016

Paid out quickly, genuine and helpful insurance, giving our dog another 6 years of life.

Our Labrador sadly needed several operations and had several illnesses, due to birth defects, Asda Pet Insurance was easy to sign up to via telephone and when the time came for claiming for operations, the vets could claim directly, without us having to pay and claim back via the insurance company like some. They were very caring in the time of need and paid out quickly and successfully for thousands of pounds worth of treatment. Highly recommend. Reviewed on: 23rd May 2016

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