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ASDA Money: Pet Insurance reviews

Name: Pet Insurance
Rating: 1.65 (60 reviews)

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1.28

Based on 60 reviews, last reviewed 17th Mar 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

10%

76%

Latest highest rating:

4

lengthy wait but otherwise good experience when our dog became ill we didn't hesitate authorising and paying for all the treatment, when it came to making a claim the process was simple enough.... Read more Reviewed on: 17th April 2023

Latest lowest rating:

1

Stay well away from Asda Pet Insurance. Stay well away from Asda Pet Insurance. Our dog unfortunately was ill back in November 2024, it is now March 2025 and we are still waiting for our cla... Read more Reviewed on: 17th March 2025

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About this product

Finding the right insurer in the sea of providers on the market can be daunting. At Smart Money People, we want to make this process simpler for you. We collect ASDA Money pet insurance reviews to give you valuable insight into life as a policyholder.

ASDA Money provides pet insurance for cats and dogs, with specialist policies for kittens and puppies. There’s a multi-pet discount available when insuring two or more pets. Choose your level of cover with a Lifeti...

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ASDA Money Pet Insurance reviews (60)

Still waiting for our claim to be accessed, the clai...

Still waiting for our claim to be accessed, the claim was made end of October 24 we are now December 24 and I’m still being told the claim is waiting to be accessed even though I’m informed they have all the information they need, constantly told there is a backlog. When reading the reviews this seems to be a pattern and no doubt the people working for customer services read from the same scripted nonsense. They can’t give you any timeline as it changes every time you have to ca... Reviewed on: 10th December 2024

Avoid at any cost

Awful customer service and the continue to say information hasn’t been received even it has been sent 3 times and confirmed receipt after calling them to then cancel your claim and have to start again. people take out insurance for reassurance, I have spent a lot of my hard earned money on my pet who unfortunately had stood in glass and needed an op. I’m still waiting 3 months later to even get the ball rolling trying to claim any of what I spent back, wishful thinking. I pay £4... Reviewed on: 13th November 2024

Absolutely shocking establishment!

Absolutely shocking establishment!! This lot haven’t got a clue and will keep giving excuses- once/ if my money ever gets refunded I will be taking my custom else where! AVOID Reviewed on: 28th October 2024

DO NOT TOUCH ASDA PET INSURANCE ITS ABYSMAL

2 years in a row they took too much money off me and eventually refunded me. My dog has an injection every month the claim goes in the same day at present I’m waiting for the last 3 claims. I’m tired ringing and emailing. My other dogs are with a good company and the difference is unbelievable. My advice don’t touch Asda with a barge pole it’s nothing but stress they are totally useless! Reviewed on: 10th October 2024

TOTALLY UNSCRUPULOUS

Policy said £500.00 benefit for death from ANY Cause. When our wee 13 year old Yorkie had to be put down due to paralysis of all limbs they declined to honour it it. Reviewed on: 9th October 2024

Such a long wait for claims to be processed.

Such a long wait for claims to be processed. I suppose you get what you pay for. Unfortunately can't change company now I have made a claim. Definitely won't be using them again and don't recommend them. Reviewed on: 27th June 2024

pathetic pet insurance

I have Asda pet insurance, my dog was I’ll in February and while the claim submission process by the vet was easy, nearly two months on there is no sign of being paid out, I phoned to see what was happening and they said there is a big backlog and the assessor has not even begun to look at my claim, utterly ridiculous, will be leaving the first chance I get Reviewed on: 25th April 2024

Disgusting price increases!

My cat has been insured through ASDA for over 10 years. She’s under the senior plan. They charge £85 excess. Then take 10% for something then another 10% for her being old. Yet I’m already paying the senior plan to cover her age, her insurance has now gone up by £57 per month to a total of £172 PER MONTH. I’ve only made two small claims in the time I’ve had her covered. Unfortunately, she now has health conditions & no other insurer will take her on. My other cat is covered... Reviewed on: 5th April 2024

Avoid and go with a better insurer that will pay out.

Completely useless, has taken 8 weeks so far to get a tiny £200 claim made. still not paid out. If this was for a bigger amount which is what most people need the insurance for it would not help you out and make the whole thing very stressful. Reviewed on: 5th March 2024

Absolutely abysmal experience stay away from them!

Absolutely abysmal experience stay away from them! I made a claim which should have been very straightforward, my doggy had a small lump removed. First of all Asda said they’d never received the claim form from the vets so I had to chase the vets to resend and over the last 2 months I’ve made endless phone calls to try and establish why I still not have not received my money back! They tried all sorts of stalling tactics and yesterday I spoke to one of their customer service rep... Reviewed on: 29th February 2024

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