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ASDA Money: Pet insurance reviews

Name: Pet insurance
Rating: 2.84 (71 reviews)

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2.84

Based on 71 reviews, last reviewed 7th Jul 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

11%

73%

Latest highest rating:

5

My Asda pet insurance experience. On the 9th of may I took out Asda pet insurance, on the 12/13 of may my pup swallowed a sewing needle, we took her to the emergency vet’s and she had ... Read more Reviewed on: 5th June 2026

Latest lowest rating:

1

Avoid at all costs. Avoid at all costs. Asda may as well not offer pet insurance as you will always be out of pocket and the policies do not cover standard illnesses or c... Read more Reviewed on: 7th July 2026

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About this product

Asda Money pet insurance is available for dogs and cats.

Choose from different types of pet insurance cover, from lifetime to time limited. You can choose a level of cover to suit you and your budget.

Asda Money pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Asda Money before, you can also leave a review and share your experience.

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ASDA Money Pet insurance reviews (71)

I so wish I had read the reviews before my experience.

I so wish I had read the reviews before my experience. My dog has been diagnosed with arthritis which is a long term illness, they have said that it is a pre existing condition because I gave her Yumove. Honestly, biggest scammers I've ever come across. Reviewed on: 7th May 2025

Stay well away from Asda Pet Insurance.

Stay well away from Asda Pet Insurance. Our dog unfortunately was ill back in November 2024, it is now March 2025 and we are still waiting for our claim to be sorted. The service provided is terrible, whenever you call them about the claim they just give you the basic answers "it being assed sir" nothing else. I find it an absolute disgrace that it should that a quarter of a year for them to process a claim, even more so when I am being charged so much money per month for the policy, mainly due to our dogs age and a previous cliam. As I said STAY WELL AWAY! Reviewed on: 17th March 2025

DO NOT USE ASDA PET INSURANCE

DO NOT USE ASDA PET INSURANCE I submitted a claim early November for vet treatment for my dog. It has still not been reviewed. Every time I call for an update I am told they are short-staffed. I have raised a formal complaint but still no resolution. Avoid at all costs. Reviewed on: 22nd January 2025

DO NOT USE this useless company NOT interested I hav...

DO NOT USE this useless company NOT interested I have never claimed off them until my pedigree Cat had to be put to sleep in November 24 he had had numerous tests n scans trying to find out what was wrong as he wasn’t old the results were shocking nothing could be done.You just think thank god I’ve got insurance the bill was just over £4.000 which we’ve paid ourselves it’s nearly 8 weeks it’s like trying to get blood out of a stone when you’ve lost a family pet you really don’t need all the upset and ringing for updates is a waste of time all they say is we have a back log and they’re not interested.Ive logged a complaint so let’s see what happens next. Reviewed on: 21st January 2025

Asda Pet insurance have "delays" on claims.

Asda Pet insurance have "delays" on claims. They cannot say when the claim will be processed. Seems like a complete lack of leadership to me. Sort it out Asda Reviewed on: 20th January 2025

ASDA money pet insurance is a scam.

ASDA money pet insurance is a scam. 3 months on and they are still assessing a claim. I have given up. If I even get any payout from them I will be surprised. I am not renewimg and moving on. Forget it don't use ASDA money, you may as well light your money on fire. Reviewed on: 17th January 2025

Unacceptable delays in claims settlement

My cat had treatment 0n 15/16 October 2024 and a claim submitted on 1 November 2024. Here we are halfway through January 2025 and apparently my claim is "in the queue to be assessed". Despite sending several emails asking for an update I only ever received an automated reply saying they would respond in 3 - 5 working days (for that read NEVER!) I finally made contact via the online chat which is where I was given the "we are very busy at the moment and apologise for the delay" excuse by the unfortunate customer "service" person. I do not recommend this insurer and as soon as my claim is resolved I'll be cancelling both this and my dog's insurance policy with ASDA Money. I have also lodged a complaint about the delay and the very poor communication, although I doubt it will make any difference! Reviewed on: 17th January 2025

Shocking! Look elsewhere for pet insurance.

Shocking. Put a claim in for vets bills when our dog took in in October 2024. It's now January 2025, and the claim still hasn't been reviewed. Tough time over Christmas, as the vets bill was completely out of the blue. No feedback, no replies to any emails I've sent and fobbed off when you finally get to speak to someone. Shame I didn't read the reviews before signing up with them. Not sure if or when when we will ever get paid out. Reviewed on: 14th January 2025

sda pet insurance is a terrible service I have been...

Asda pet insurance is a terrible service I have been waiting to get paid out from October and still waiting I would highly recommend you all shouldn't go eith this pet insurance Reviewed on: 3rd January 2025

Claimed 6 weeks ago phoned twice for update and sti...

Claimed 6 weeks ago phoned twice for update and still no update taking this further Reviewed on: 15th December 2024

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