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ASDA Money: Pet Insurance reviews

Name: Pet Insurance
Rating: 1.75 (52 reviews)

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1.37

Based on 52 reviews, last reviewed 15th Dec 2024

No new 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

12%

72%

Latest highest rating:

4

lengthy wait but otherwise good experience when our dog became ill we didn't hesitate authorising and paying for all the treatment, when it came to making a claim the process was simple enough.... Read more Reviewed on: 17th April 2023

Latest lowest rating:

1

Claimed 6 weeks ago phoned twice for update and sti... Claimed 6 weeks ago phoned twice for update and still no update taking this further Reviewed on: 15th December 2024

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About this product

Finding the right insurer in the sea of providers on the market can be daunting. At Smart Money People, we want to make this process simpler for you. We collect ASDA Money pet insurance reviews to give you valuable insight into life as a policyholder.

ASDA Money provides pet insurance for cats and dogs, with specialist policies for kittens and puppies. There’s a multi-pet discount available when insuring two or more pets. Choose your level of cover with a Lifetime policy or a Time Limited policy. ASDA Money policyholders can pay their premium monthly via direct debit without any additional costs.

If ASDA Money sounds like the right insurer for you, find out more by reading the reviews on Smart Money People. Our reviews can tell you what animals customers have insured with ASDA Money and which policy they opted for. Find out how comprehensive the policies are and how satisfied customers are with the customer service they have received. Learn from genuine experiences to understand the provider and its policies better by reading our ASDA Money pet insurance reviews.

Have you had a pet insurance policy with ASDA Money? Write a review on Smart Money People to help other pet owners just like you. Tell us which policy you opted for and whether you felt that your pet is well protected with ASDA Money. Have you had any experience with the customer service team or the claims process? Would you recommend the provider and policy to family and friends? Would you renew your policy? Share your honest experience with others by writing an ASDA Money pet insurance review.

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ASDA Money Pet Insurance reviews (52)

cheapest not always the best

claimed declined, pointed out some random piece of small print! Reviewed on: 16th December 2022

Read the T&C Very carefully !!

You’ll see the website says it covers a certain amount of vet fees (5k in my case) but then when you come to claim you’ll find there are lots of conditions where they have a very low limit. This is not clear when you are buying and some of their limits are hidden when you view on line. Yes they are cheap….. but there is a good reason for this. I would avoid and pay the extra and go with a reputable company. Reviewed on: 29th November 2022

Takes over 5 weeks to pay out

Would not have used Asda if I knew it would take this long to receive claim back. Luckily the vet fees were not over £300 I would dread to think if the vet fees were higher and didn’t have the funds to pay straight away. Will not be renewing. Reviewed on: 31st August 2022

Disgusting company

I had 2 of my 5 dogs insured with them for over 10 years and did not make 1 claim on either policy. I sadly had to put to sleep my old boy after tests etc showed a diagnosis of liver cancer. When trying to claim for the vet bill I incurred for these tests I was informed they would be offsetting the remainder of his policy premiums for the 9 months until the next renewal against the claim if I proceeded with it. This meant instead of me being able to meet my financial liability to my vet I would end up owing them money also. I have checked with the insurers for my other 3 dogs and been assured this is not standard practice. This company is morally bankrupt. I have paid them for 2 policies for 10 years without 1 claim on either and they expect me to pay to insure a deceased animal against vet bills for a further 9 months. I am left with no alternative than to not proceed with the claim and pay the vet bill myself. Reviewed on: 25th August 2022

The worst insurance company we have ever dealt with Vets dont recommend them

So, we made a huge mistake in using this company for our vet insurnace, even though we got warned not to use them. I thought people were being silly with the negative reviews but its all true. We made one claim with this company for £500. We paid excess of £100, and then it took such a long time for them to settle the bill with the vets. They were chased for the bills. Eventually after putting ourselves through a lot of stresss after we lost our dog, they then refused to pay £173 of the vets bill which shocked ourselves and our vets. Our vets don't understand what they are playing at. They claim they pay you out when you lose your dog due to illness, do not believe them. They offered us £30 for the loss of our dog even though they claim they offer £1,500 I would not use this company for any type of insurance. Reviewed on: 12th June 2022

Great customer service experience

Friendly and polite service, great communication. Reviewed on: 8th June 2022

Lenghty process, but paid out in full!

They took a while and a lot of questions about medical history needing validation from vets surgeries ( cat was 8 months old and had only ever been vaccinated, neutered and microchipped before the claim ) which felt un-necessary as I had already submitted paperwork and photo's as evidences of her previous vet visits but they required a special form forwarding on by email from each vet she had been too. I imagine this could get very lenghty and costly for older cats that have a lot of history or the owners have moved homes a few times. I started to think maybe they wouldn't pay out but once they had got all the info,( took approx 3 months from placing claim )they did ! So well done ASDA money, thought it wouldn't work out well, but I was wrong as it was " delayed, but paid" - boom boom, I'm a poet etc !!!!! Reviewed on: 8th June 2022

25% premium increase, and no one at Asda would talk to me about it

My Asda Pet insurance increased by more than 25% last year, Because of rising cost of living/ energy prices I had to review all my expenses. Last week I found that dozens of companies are cheaper than Asda. So I tried to phone them to discuss the policy asking why the increase last year was so high and possibly cancel the policy. Every time I phoned (despite selecting the option for Cancellations/amendments, and after waiting a long time to answer my calls I was told they could not deal with it as they were 'claims dept'. Each time I was promised that someone would call me back. No one called me and today I gave up after waiting all day for a call. So today I cancelled my direct debit and arranged a new policy giving me better cover for £18 a month which is £20,90 cheaper than I have been paying. I have had the policy with Asda for 7 years and only made one claim many years ago so maybe paying such a high premium is due to me being a long term loyal customer. I am actually vey angry the way I have been treated and will never use ASDA for anything in future including not shopping at ASDA supermarket any more Reviewed on: 25th April 2022

Terrible Service

Unsympathetic advisor with every manager in a meeting all day and cut us off when we asked her name for going forward. Please avoid Reviewed on: 28th February 2022

Awful service - do not use

Asda pet insurance is terrible do not use them! They do not pay out claims despite numerous phone calls. Every advisor uses a different excuse every time I’m we call. If you do not chase the money they will not pay out. They were meant to pay me £45 as compensation for all the stress they have caused but they couldn’t even pay that on time!!! They are the worst company I have ever dealt with. Please take my advice and do not use!!! I would give zero stars if possible. Reviewed on: 15th November 2021

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