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Craig Brown

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Review of the ASDA Money, Pet Insurance:

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Delays and so far Non payment of routine claim

Not worth getting involved with...I made a relatively small claim back in August as my dog had a kidney infection that required a vet visit, some tests and some medication. I filed all the required documentation and sent it in to ASDA but hear nothing for about 6 weeks...followed up multiple times and got some vague excuses. Today its December and now they are saying that they are asking my vet for more information (no details of what) - if they dont get it they say they will cancel the claim, if they do get it they say it will restart the whole claim process. At this stage, I accept that it's a scam and have not renewed with them for this year and moved to John Lewis instead. They are a joke...avoid. Reviewed on: 30th November 2023

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