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ASDA Money: Pet insurance reviews

Name: Pet insurance
Rating: 1.67 (64 reviews)

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1.43

Based on 64 reviews, last reviewed 6th Aug 2025

100% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

76%

Latest highest rating:

5

Excellent pet insurance My cat fell off the building last month and I have made the claim with Asda pet insurance. As this is my first time making the claim, my experience ... Read more Reviewed on: 6th August 2025

Latest lowest rating:

1

What a complete rip off company and waste of space What a complete rip off company and waste of space Asda animal insurance is. I took out insurance in August 24, filled in my form and clearly stated m... Read more Reviewed on: 13th June 2025

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About this product

Asda Money pet insurance is available for dogs and cats.

Choose from different types of pet insurance cover, from lifetime to time limited. You can choose a level of cover to suit you and your budget.

Asda Money pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Asda Money before, you can also leave a review and share your experience.

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ASDA Money Pet insurance reviews (64)

Terrible Service

Unsympathetic advisor with every manager in a meeting all day and cut us off when we asked her name for going forward. Please avoid Reviewed on: 28th February 2022

Awful service - do not use

Asda pet insurance is terrible do not use them! They do not pay out claims despite numerous phone calls. Every advisor uses a different excuse every time I’m we call. If you do not chase the money they will not pay out. They were meant to pay me £45 as compensation for all the stress they have caused but they couldn’t even pay that on time!!! They are the worst company I have ever dealt with. Please take my advice and do not use!!! I would give zero stars if possible. Reviewed on: 15th November 2021

Letting my dog go blind

Asia insurance set up a policy and then randomly stopped taking money out of my account. No letter, no call. Nothing. Stated that they don't auto renew which was not how it was sold to me. Now my dog needs eye surgery and its 5.5k. So asda chose to not accept. Criminal activity at its finest Reviewed on: 22nd September 2021

Stressful, complicated claims process

I took out Asda lifetime pet insurance for my 2 year old dog with no pre existing conditions. She became very ill suddenly and required extensive vet treatment. The process of making a claim I have found so far very stressful, Asda keep requesting my pets medical history to process the claim despite my vets sending it to them with the original claim weeks ago. I was then told by a representative of the claims team that there are in fact 2 email addresses to send claims to and one address frequently loses emails?! My vets have been asked to resend my claim and pets medical history again thereby delaying my claim and there is no guarantee that they will again deny receiving any claims or medical history. I have also been told by Asda it will take them 6-8 weeks to process any claim from the date of receiving a claim. So if you want an efficient, quick, clear claims process I do not recommend Asda pet insurance, I have yet to even reach the claims processing bit and its already unnecessarily complicated, frustrating and stressful. Reviewed on: 13th February 2021

Very Happy so Far

As soon as I got my puppy (Roxy) I took ASDA pet insurance Vital Lifetime, which offered the best cover for the premium I paid. However, you don't know how good your insurance is until you need to use it. Well, when my dog was 1.5 years old she felt ill and had to be admitted into intensive care. At the time of admission I didn't know if my insurance would cover the cost of the treatment and this caused me a lot of stress. I read online reviews of ASDA pet insurance and most people were giving them very little rating so I was convinced that ASDA will decline my claim for £1500. I have missed Roxy's buster vaccine, which was overdue by 3 months (I didn't do it on purpose. I was told by my vet that when the next vaccine is due they will inform me, which obviously didn't happen and I didn't realised). Roxy also had other visits to the vet in relation to different problems so I was thinking that ASDA will just pick up on all these things and decide not to pay as I've read on forums that insurance companies will try everything just so they don't pay out. However, ASDA paid everything in a timely manner and kept me up to date so I cannot really fault them. My renewal just came through and the increase in the premium is of about 30%, which was only about 7% in the previous year where I had no claims. However, my premium was not that high in the first place so even with the increase it's still good. So far so good. Reviewed on: 30th April 2020

Terrible service

My dog died unfortunately from a short illness. 3 months later still chasing the claim. Any excuse to get out of it. Never claimed in 10 years. No updates , have to ring every week that really upsets me as have to explain it all again. Reviewed on: 20th February 2020

Sneaky unauthorised auto-renewal, unhelpful service

Policy conditions say 'No further cover will be provided beyond the cancellation or expiry date of the policy. Please be aware that you need to renew your policy each year for cover to remain in force.' Renewal invite says to call them to renew. I didn't renew but they kept taking monthly payments and refused to refund when reminded that I hadn't renewed. Customer service disinterested and unhelpful. Reviewed on: 12th November 2019

Good

Good and the best review . Really good Reviewed on: 7th December 2018

Easy to start up

Easy to start up, lady on phone was very helpful in explaining what I would be covered for with my budget. Cheaper than other leading supermarket insurance, would recommend Reviewed on: 13th November 2017

Half the price of previous insurance!!!

Asda Pet insurance for our dog worked out half the price a month compared to our previous insurer!! We haven't had to use the insurance yet so can't comment on the customer service but we were happy to be saving every month!! Reviewed on: 16th July 2017

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