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Review of the ASDA Money, Pet Insurance:

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Still waiting for our claim to be accessed, the clai...

Still waiting for our claim to be accessed, the claim was made end of October 24 we are now December 24 and I’m still being told the claim is waiting to be accessed even though I’m informed they have all the information they need, constantly told there is a backlog. When reading the reviews this seems to be a pattern and no doubt the people working for customer services read from the same scripted nonsense. They can’t give you any timeline as it changes every time you have to call. I called after 4 weeks and was told it can take up to six, call after 6 weeks and I’m told it’s still waiting to be accessed. Terrible! They take your money no problem but when you need to claim you’re just fobbed off. Reviewed on: 10th December 2024

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