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Review of the HSBC, Breakdown Assistance:

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Been a loyal customer for 22 years paying their adva...

Been a loyal customer for 22 years paying their advance account fees after they took me of of their premium account, several years ago. Contacted them today to use their RAC breakdown cover for the 1st time, started well as RAC mechanic arrived and established the car needed to be recovered, and reported to head office before 10am. Then waited on side of road until 6.30 pm before recovery arrived. Told time after time it would be 2pm then 3pm then 5pm then 5.30 etc until a none stand in recovery arrived, who said they had only been booked at 1.40pm and they have a 4 hour response time agreement with RAC, therefore why were they not booked at 10am when the 1st responder said we needed full recovery. No one could give me a reason, grateful to be home but customer service very poor and RAC should stand for Recovery Always Crap.. Reviewed on: 24th October 2024

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