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Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.56 (22487 reviews)

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4.56

Based on 22,487 reviews, last reviewed 5th Oct 2026

433% increase in 5 star reviews

in the past 90 days

125% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Kaitelin Kaitelin did well. Very good agent. Helped me with my quote. Reviewed on: 30th September 2026

Latest lowest rating:

1

Shocking service Shocking “service”. Spent over an hour on their live chat trying to get a query resolved. Got passed from one person to the next and each of them givi... Read more Reviewed on: 5th October 2026

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Car insurance reviews (22487)

Admiral customer on and off and can't fault them

Been an Admiral customer for all but one year insuring my current car. Back with them and I've always been left very pleased after any contact with them. The product suits my needs and touch wood not needed to claim yet but I'm confident it would also be a smooth experience. Reviewed on: 17th August 2026

It was car insurance, I (thankfully) haven't needed...

It was car insurance, I (thankfully) haven't needed to claim. The price was good, but insurance is only really tested if you need it to come through! Reviewed on: 14th August 2026

Very competitive rates on electric cars...

Very competitive rates for an electric car that my existing insurer refused to cover without explanation Reviewed on: 13th August 2026

Easy to book car insurance and nice easy to use app.

Easy to book car insurance and nice easy to use app. Reviewed on: 13th August 2026

LittleBox score of 20/100, but Admiral could not exp...

LittleBox score of 20/100, but Admiral could not explain or verify the data I purchased an Admiral LittleBox policy for my new Tesla Model Y. After only around one month, the app gave me a score of 20/100 and recorded approximately 80 driving events, including phone distraction, harsh braking, acceleration and speeding. Admiral then issued a formal notice stating that my policy would be cancelled because of my score. I reviewed the individual trips carefully. Some acceleration events may have been genuine, and I accept responsibility for those. However, many other recordings did not make sense. Phone-use events appeared when my son, who was the passenger, was selecting music on my phone, or when I was having a hands-free Bluetooth call through the Tesla’s built-in system. Braking events were frequently recorded when I simply lifted my foot from the accelerator and the Tesla slowed through regenerative braking, without me pressing the brake pedal harshly. My main concern was not that LittleBox monitors driving—I understood and accepted that condition. My concern was whether its data and scoring were technically accurate and appropriate for a Tesla, and whether passenger phone activity and hands-free calls could be distinguished from illegal handheld phone use. When I raised a formal complaint, Admiral did not provide the underlying data, scoring thresholds, technical explanation or meaningful review of the disputed events. Their response was essentially that I had accepted the LittleBox terms and should not have chosen the policy if I did not accept them. Accepting telematics monitoring does not mean a customer must accept potentially inaccurate classifications without explanation or an effective route to challenge them. I ultimately cancelled the policy voluntarily and moved to another insurer to avoid having an insurer-initiated cancellation recorded against me. I asked Admiral to close the complaint because I had decided to leave—not because the technical concerns had been satisfactorily answered. However, their closing letter stated that my concerns had been addressed and the complaint resolved, which does not accurately reflect why I ended the process. Customers considering LittleBox—particularly Tesla and other electric-vehicle drivers—should understand the potential consequences of the scoring system and ask Admiral how regenerative braking, passenger phone use and hands-free Bluetooth calls are identified before accepting the policy. Reviewed on: 5th August 2026

account blocked while abroad, renewal impossible.

My car is in UK, due for renewal 12 August. I am currently in Abu Dhabi for family reasons and Admiral, despite sending me messages telling me my insurance is due, has blocked my account. Maybe because I am abroad, i have no idea. So my car will be uninsured shortly. I have tried everything to contact Admiral, the only possibility is a phone call to UK - which given the time taken to go thru security etc etc will cost a small fortune. They do not have a Whats App facility. I am very upset by this. Reviewed on: 1st August 2026

Easy to get a quote and set up the policy.

Easy to get a quote and set up the policy. Communication was good and the members area was easy to use. Reviewed on: 29th July 2026

Admiral customer service is outstanding.

Admiral customer service is outstanding. Every time I've rung them, whether with a straight forward or complex query, their staff have taken their time to research and explain the answer as simply as possible. Very good value for money. When I submitted a claim last year, a close relative was end of life which delayed the remedial work. Admiral were very understanding and patient with me, which I will always remember. They were exemplary. Reviewed on: 19th July 2026

Competitive quotes

I have had several quotes over the years from Admiral that have been competitive and they were good at sorting out a claim I had. Reviewed on: 17th July 2026

Easy address change, good value for money

When moving for student living, it was very easy to change my address for term time to get a residential permit. Additionally, with no extra cost Reviewed on: 16th July 2026

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