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Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.58 (22478 reviews)

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4.58

Based on 22,478 reviews, last reviewed 21st Aug 2026

314% increase in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Had a claim recently easy to deal with and fair outc... Had a claim recently easy to deal with and fair outcome Reviewed on: 21st August 2026

Latest lowest rating:

2

Car insurance trippled after being with them for 8 y... Car insurance trippled after being with them for 8 years and having no claims in that time Reviewed on: 20th August 2026

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Car insurance reviews (22478)

Car Insurance - an easy process.

From getting a quote to actually starting the policy, the whole process was easy to complete with all relevant information close to hand and explanations as required. Reviewed on: 16th July 2026

Message chat needs improvement

I wanted to remove a named driver from my car insurance and add my husband as a named driver for just two weeks. It all seemed very straightforward online, having painstakingly added all the relevant details, but at the end the screen showed 'we need more information'. A reference number came up with a link to the chat. I entered the reference number in the message and waited . Eventually I had a response asking me if I wanted to add a named driver. I responded yes, as per the information I had already submitted online, and repeated the reference number. Another wait, and I was told that the policy was in 'transition' ( due to be renewed in 3 weeks) and it had to be passed on to the transition team. Another wait and then another agent came online with a standard list of questions which I had already completed online. Once again, I responded with the reference number. Another wait, then I was asked to confirm the name of the driver I needed to add. At this stage I gave up. It was clear that the agents were trying to handle too many customers at once and it was easier to simply ask the same questions again rather than read the history. What would happen if I was trying to make a claim? Not the best customer service Reviewed on: 16th July 2026

RIP OFF !

Multi Car policyholder , put daughter - previously on policy - back on policy for 1 month (back from travelling) and was charged £220 ! Subsequently put her back on permanently until the end of the policy (October) and charged £36 ??!! So 1 months cover costs £220 - £2640 annual equivalent for 1 person ??!! Total rip off . Will not be renewing and will go elsewhere . Also their call centre in India is a total waste of time and totally unhelpful . Reviewed on: 10th July 2026

I've not had any problem from this company.

I've not had any problem from this company. Prices are reasonable. Reviewed on: 7th July 2026

Admiral consistently provide excellent customer serv...

Admiral consistently provide excellent customer service and value for money Reviewed on: 29th June 2026

Absolutely disgraceful insurance company!

Absolutely disgraceful insurance company! Absolutely zero support! When I asked for help, I wad told to contact the 3rd party insurers. I had to do all the work myself. The only thing that admiral is interested in is, renewal! I had texts, emails, even a letter in the post! All about renewal. When a customer needs help, you are passed from pillar to post! When admiral want your money they hound you! On the messenger chat I kept saying I didn't want to renew! It was a very awkward chat! Anyone insuring with Admiral, firstly think twice and if you do get insurance make sure you turn auto renewal OFF! Always go on comparison sites, as loyalty really does account for nothing! I am totally disgusted with the total lack of support I have received from Admiral. In future even if Admiral comes up cheaper, I will never insure with them again! Reviewed on: 16th June 2026

I’ve been dealing with amoral for two years now ther...

I’ve been dealing with amoral for two years now there great with customer service Reviewed on: 12th June 2026

Second to none

Excellent experience eager to recommend to friends Reviewed on: 11th June 2026

Overall good

Admiral have fair prices, I love the easiness of their app and website as they are easy to navigate. I however don’t like that it’s hard to find a phone number and have to use their online chatbot which doesn’t always help. Reviewed on: 29th May 2026

I rarely leave reviews, but after the experience I h...

I rarely leave reviews, but after the experience I had with Admiral Insurance, I honestly feel people should know how badly my claim was handled before deciding to insure with them. My theft claim went on for more than 7 months and the entire process was extremely stressful, confusing, and exhausting. Throughout those 7 months I received very poor communication and almost no proper updates unless I constantly chased them myself by phone or email. Every time I contacted Admiral, I was told they were “waiting for the file handler to review the case” or “waiting for another report.” Nobody could ever give me proper answers, proper timelines, or explain why things were taking so long. The claims team repeatedly told me they could not do anything and that I just had to wait for the file handler to contact me. Most of the time the file handler never replied to emails or got back to me when promised. Whenever they finally did contact me, I was repeatedly asked the same questions over and over again despite already giving statements and information multiple times. It honestly felt like my case was just being dragged on endlessly with no real progress. The police recovered my vehicle after around 2 months, and at that point I even asked whether I could simply take my vehicle back. Instead of helping, I was told that if I wanted my car back I would need to pay certain costs, but nobody clearly explained what those costs actually were or what options I had. I was then told I had to wait until the investigation finished before anything else could happen regarding the claim or vehicle settlement. So for months I was left without proper answers, without my vehicle, and without any real understanding of the condition of the car or what was happening with it. After more than 7 months of delays and poor communication, I submitted a formal complaint because I felt completely ignored. Only after I raised the formal complaint did a supervisor suddenly contact me and tell me I would receive a final decision by the end of the week. Shortly afterwards, my claim was rejected. The reason given was that the vehicle system showed two coded keys. However, the vehicle was purchased USED and I was only ever given one key when I bought it. Many used vehicles originally come with multiple keys from previous owners, so treating this as proof against me felt unfair and unreasonable. I also found Admiral’s conclusions contradictory and confusing. On one hand they stated there was “no theft-related damage” to the vehicle, but on the other hand they classified the car as a Category N write-off due to “damage sustained.” Despite asking questions, I was never properly told what damage existed, when it happened, or how the vehicle could supposedly have no theft damage while still being written off as damaged. What makes the situation even worse is that even after rejecting my claim, I am STILL waiting for Admiral to send me the terms and conditions or paperwork needed so I can arrange to get my own car back. So after more than 7 months of delays, poor communication, and stress, I am still left waiting without proper answers. This entire experience has been extremely frustrating and stressful. I expected fairness, transparency, proper communication, and support from my insurer during a difficult situation, but unfortunately that was not my experience with Admiral Insurance at all. Based on my personal experience, I would strongly recommend people carefully compare other insurance companies before choosing Admiral. Reviewed on: 28th May 2026

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