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Lauren Shadrack

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Review of the Admiral, Car insurance:

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Absolutely Appalling Experience

Absolutely Appalling Experience – Avoid Admiral at All Costs I’ve had a truly awful experience with Admiral and I feel compelled to warn others before they fall into the same trap. A few weeks ago, someone hit my parked car — I wasn’t even in the vehicle — and I did the right thing by reporting it. Instead of support, I was met with interrogation. The woman I spoke to on the phone asked if there were any other marks on the car, and I mentioned two minor scuffs. She casually said I should have reported these previously — something I was completely unaware of. She did not explain that this would result in any consequences, let alone a large, unexpected payment being taken from my account without any notice whatsoever. Admiral has since withdrawn a substantial amount of money from me, leaving me in financial difficulty, and they’ve shown zero remorse or empathy. I lodged a complaint, hoping someone might take it seriously, but I was met with the same dismissive attitude. I told them clearly how this situation has impacted me financially and emotionally, and they could not have cared less. To make matters worse, they even had the audacity to ask if I wanted to renew my policy. Absolutely not! After the way I’ve been treated, I will never use Admiral again and I’ll be telling everyone I know to avoid them. They claim they “notified” me about the charge — but I received no email or formal communication, and they have failed to provide any proof. I’m shocked at how they treat their customers, especially when the accident wasn’t even my fault. Yet somehow, I’ve ended up paying the price. If you’re considering Admiral for your car insurance, think twice. If you ever get into an accident, even when you’re parked and not at fault, they’ll look for any excuse to raise your premium and squeeze more money out of you. They don’t care about people — just profit. Avoid at all costs. Reviewed on: 5th July 2025

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