Yorkshire Building Society Fixed Rate Mortgage Reviews

  Ratings based on 19 reviews       Last review 7 months ago    

Yorkshire Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source...

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Yorkshire Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Yorkshire Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Overall Rating

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Yorkshire Building Society Review Insight

What are people saying in their reviews?

Customer Service

38% of feedback is Process related

Customer profile

Top Age Profile: 35-44

Top Channel Preference: App

Your Fixed Rate Mortgage Reviews

19 reviews

Review Yorkshire Building Society's Fixed Rate Mortgage now

Great

Recomended for everyone. It is improwing and good.

Reviewed on 31st March 2021
Rikitiki's avatar
Rikitiki

Good work

It is a great effort to help local community

Reviewed on 25th March 2021
Asaipilai Nadarajah's avatar
Asaipilai Nadarajah

Have been great

Always helpful when I have contacted

Reviewed on 19th March 2021
Catherine Collins's avatar
Catherine Collins

Customers at their heart.

I found that YBS certainly have customer satisfaction and customer experience at the very heart of everything they do. Every contact I have had both taking out my mortgage and updating my mortgage has been nothing short of excellent. I will always be... Read more

I found that YBS certainly have customer satisfaction and customer experience at the very heart of everything they do. Every contact I have had both taking out my mortgage and updating my mortgage has been nothing short of excellent. I will always be a loyal customer of YBS. Big named banks simply cannot compete

Reviewed on 8th March 2021
GMASON78 's avatar
GMASON78

Trustworthy

I have been a customer for over 10 years and can honestly say is it continues to be a positive experience

Reviewed on 7th March 2021
Garry O'Malley 's avatar
Garry O'Malley

Excellent service and products

YBS offers a fantastic range of good value products and I am especially pleased with the family offset mortgage account which allows my to give my daughter a helping hand whilst still retaining control of my money and achieving excellent value for the... Read more

YBS offers a fantastic range of good value products and I am especially pleased with the family offset mortgage account which allows my to give my daughter a helping hand whilst still retaining control of my money and achieving excellent value for the family.

Reviewed on 23rd February 2021
Christopher Parrish's avatar
Christopher Parrish

No hesitation in recommending

Easy to apply for, straight forward process

Reviewed on 18th February 2021
Allan156's avatar
Allan156

Best financial institution for mortgages

YBS have the best customer service department, completely sympathetic when in times of trouble. Have managed to turn around arrears to being ahead on mortgage with their help and understanding. Couldn't recommend more highly than this. Was a very long... Read more

YBS have the best customer service department, completely sympathetic when in times of trouble. Have managed to turn around arrears to being ahead on mortgage with their help and understanding. Couldn't recommend more highly than this. Was a very long & stressful period of years but we turned this around together and they were fabulous.

Reviewed on 16th February 2021
A Berrett's avatar
A Berrett

Just a great provider, great products and services

Simply I trust them to do the right thing, I trust they will not try to take advantage of me, trust that I don't have to keep checking they are not taking advantage of me. Alongside this great products and services

Reviewed on 6th February 2021
bluemike1676's avatar
bluemike1676

Great product, great service

When taking out the YBS mortgage, we were moving from having shared ownership arrangement on our home to buying the full 100%. It had been a long time coming and there were extra hoops to jump through. YBS was brilliant. I was able to start the... Read more

When taking out the YBS mortgage, we were moving from having shared ownership arrangement on our home to buying the full 100%. It had been a long time coming and there were extra hoops to jump through. YBS was brilliant. I was able to start the process online with a mortgage in principle but then switch to speaking to a mortgage advisor to ensure our specific set of circumstances were understood. I found it really helpful to be able switch between online and speaking to someone, because we could fit the mortgage process around our own lives and work commitments. Thanks YBS.

Reviewed on 31st January 2021
Michelle's avatar
Michelle

Excellent Customer Service

I have been with YBS some 20 years and have always found them to be excellent. When changing products they are knowledgeable and really helpful. Wouldn't consider leaving.

Reviewed on 31st January 2021
Mark Knox's avatar
Mark Knox

Great product

Really happy with the fixed mortgage we took. The member of staff we dealt with kept us informed of developments which reassured us that we were a valued customer.

Reviewed on 26th January 2021
Mortgagecustomer's avatar
Mortgagecustomer

The Yorkshire Building Society has always been easy to deal with and their customer service whenever I have had to deal with them has been faultless. I have no hesitation in recommending them.

From the initial re-mortgage to YBS to doing additional lending for home improvements and the subsequent product transfers when the current products needed renewing, I have always been treated well, efficiently and I’ve had the confidence knowing that ... Read more

From the initial re-mortgage to YBS to doing additional lending for home improvements and the subsequent product transfers when the current products needed renewing, I have always been treated well, efficiently and I’ve had the confidence knowing that my custom is appreciated compared to how I have felt when using banks who seem to class customers as punters who are there to be profited from.

Reviewed on 21st January 2021
Mike's avatar
Mike

Excellent service

Very friendly, easy to apply and complete smoothly. It was a piece of cake to remortgage our house.

Reviewed on 8th November 2017
Jan Gajdos's avatar
Jan Gajdos

Rubbish

Calling the Mortgage Customer helpline was the worst experience ever,total lack of empathy and understanding, after I lost my job there was no help available after they kept me on the phone for ages, just pointed me to the CAB, clearly reading from a... Read more

Calling the Mortgage Customer helpline was the worst experience ever,total lack of empathy and understanding, after I lost my job there was no help available after they kept me on the phone for ages, just pointed me to the CAB, clearly reading from a scrip.

Reviewed on 3rd March 2017
Jo Jackson's avatar
Jo Jackson

Worst customer service ever

My former partner and I have a mortgage with these sharks. My former partner still lives in the property and sadly she had a major stroke and cannot walk, read, write or speak properly . Customer services did not want to know and are now threatening... Read more

My former partner and I have a mortgage with these sharks. My former partner still lives in the property and sadly she had a major stroke and cannot walk, read, write or speak properly . Customer services did not want to know and are now threatening legal action including repossesion rather than grant her a 2 week extension. Disgraceful company.

Reviewed on 27th January 2017
Paul's avatar
Paul

Offset mortgage

My whole experience from applying for to day-to-day management of the mortgage has been brilliant. Staff at the Yorkshire are brilliant and always happy to answer questions about the product. A refreshing change, well done YBS!

Reviewed on 28th December 2016
Clare Baskott's avatar
Clare Baskott

So rude, totally put off using them!

I called the Yorkshire Building Society to check some things prior to arranging a meeting with one of their advisers in branch for a mortgage application, but the man was so rude, instead of listening to my query and attempting to help in any way, he... Read more

I called the Yorkshire Building Society to check some things prior to arranging a meeting with one of their advisers in branch for a mortgage application, but the man was so rude, instead of listening to my query and attempting to help in any way, he was abrupt and did not seem interested in assisting me. I've no patience for such appalling customer service, I'll be going elsewhere.

Reviewed on 25th October 2016
Peter Stephenson's avatar
Peter Stephenson

Superb service

The Yorkshire were really supportive when we were looking for our mortgage. We sometimes struggle with understanding financial stuff and this being so big a purchase we found them really helpful and patient.

Reviewed on 10th September 2015
Char's avatar
Char