Our metrics and benchmarking
Focusing solely on UK financial services, our tailored benchmarking and reporting tools deliver the insights your company needs to stay competitive, improve customer satisfaction, and outperform competitors.
We turn customer insights into actionable metrics:
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NPS as standard
Measure loyalty and predict business growth with your Net Promoter Score (NPS), the internationally recognised metric included as standard.
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Consumer Duty data
Evidence Consumer Duty outcomes with impartial review data, backed by a range of key metrics, freeing you to focus on other business goals.
Industry benchmarking
Seamlessly compare your performance across sectors, peers, and the industry – and know where to improve.
Product specific ratings
Other review sites stop at generic scores. We deliver financial services specific data at a product level for smarter decisions.
Bespoke surveys
Facing a business challenge, issue, or need customer feedback? Create bespoke surveys to get the exact information you need.
Unlock your data’s potential
Unlike our competitors, we’ll analyse review data from other sites to show our unique value – turning their limitations into your advantage.
Companies we work with:
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Expert support from our team
Maximise your reviews
Our experienced team of data and financial services experts will help you to get the most out of your reviews.
Harness advanced analysis
Using robust data models and sentiment an theme analysis, we uncover key trends and areas to improve.
Get tailored insights
Receive detailed reports and tailored recommendations to drive meaningful change.
Your business and analytics dashboard
See where you stand
Benchmark your performance with your insights dashboard, comparing satisfaction scores across your industry.
Uncover NPS drivers
Identify what delights customers and what holds you back with deep Net Promoter Score (NPS) insights.
Turn insights into action
Analyse key review themes to enhance customer experience and strengthen your brand.
Get started
To start benefiting from data and insights, or if you’ve any questions, complete the form below. We’ll be in touch within one business day.
Collect reviews
Easily gather reviews with unlimited review invites at no extra charge, making it easy to grow your review numbers, gain valuable feedback, and build a stronger reputation.
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Understand how you compare to competitors
Our benchmarking capabilities compare your performance against competitors, your sector, and the wider industry - so you know exactly where to improve.