Stop your customers leaving
Use our review insights and bespoke surveys to spot pain points, address customer needs, and boost retention.
The problems you face
In the highly competitive financial services industry, we understand that customer retention is a significant challenge:
Lack of customer insights
Without understanding feedback trends, you miss opportunities to improve.
Difficult to identify churn risks
Without clear insights, at-risk customers go unnoticed until it's too late.
High acquisition costs
It’s often more expensive and difficult to acquire new customers than to retain existing ones.
How we can help you to retain your customers:
NPS insights
Go beyond the numbers with deep insights into what’s driving your Net Promoter Score (NPS) up or down
Bespoke surveys
Create surveys for internal use to find out exactly why your customers are leaving.
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Benchmark your performance
Compare review scores against competitors to see exactly how customers view you - and where you need to improve.
Your always-on business dashboard
Easily manage your reviews and identify exactly what’s needed to stop your customers leaving.
We’re used by
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More about your business dashboard
Your always-on business dashboard is a powerful tool to help you prevent customer churn, enabling you to take immediate action on feedback and continuously improve the customer experience:
Respond to reviews
Address customer concerns quickly, demonstrating that you value their feedback and are committed to resolving issues, helping to retain their loyalty.
Monitor key metrics
Track customer satisfaction and sentiment to spot potential red flags before they lead to lost business, allowing you to act fast and keep customers happy.
Showcase your reputation
Display your review scores on your website to build trust with current customers and reassure them they made the right choice, helping to keep them engaged and loyal.
More about our surveys
Customisable surveys
Start with core benchmarking questions and tailor them to your needs, ensuring you capture the insights that matter most for improving customer experience and retention.
Deeper insights
Distribute surveys using unique, trackable URLs to monitor response rates and engagement across different channels. Identify trends and areas for improvement, helping you proactively address concerns and enhance loyalty.
Comprehensive reporting
Gain a clear overview of survey results with progress tracking and a detailed final report, then use these insights to strengthen relationships and drive long-term customer engagement.
Get started
To find out how we can help you to retain your customers, or if you’ve any questions, complete the form below. We’ll be in touch within one business day.
More of what we offer
Analyse your data
We turn review data into clear insights that help your company learn, grow and thrive.
Improve your business performance
Our data and insights drive smarter decisions - improving service, maximising efficiency, and elevating customer satisfaction.