Analyse your data
We turn your review and survey data into clear insights, empowering your company to learn, grow and thrive.
Effortless and powerful insights
Get instant access to valuable data that drives smarter business decisions:
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NPS as standard
Measure loyalty and predict business growth with your Net Promoter Score (NPS), the internationally recognised metric included as standard.
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Consumer Duty reporting
Evidence Consumer Duty outcomes with impartial review data, backed by a range of key metrics, freeing you to focus on other business goals.
Industry benchmarking
Seamlessly compare your performance across sectors, peers, and the industry – and know where to improve.
Product specific ratings
Other review sites stop at generic scores. We deliver financial services specific data at a product level for smarter decisions.
In-depth data
Get in-depth data – not just a star rating – so you understand your strengths, areas to improve and how customers view your business.
Bespoke surveys
Facing a business challenge, issue, or need customer feedback? Create bespoke surveys to get the exact information you need.
What our clients are saying...
Paul McWeeney, Head of Member Excellence, Darlington Building Society
A powerful factor in our insight is our ability to compare performance against the whole industry and our specific peer group. In addition, the ease to be able to drill down into the
specifics of members’ insights in the form of promoter and detractor verbatims enables us to hear the voice of our members.
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Emma Gentry, Marketing and Communications Manager, Newbury Building Society
The reporting provided is really valuable. It’s embedded in our MI and used to improve our services and spot trends where we can improve. The value this gives us alone is fantastic. We also have smart website widgets to showcase on our website, which are easy to use, with just a code to embed, and fit perfectly.
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Our business and analytics dashboard
See where you stand
Benchmark your performance with your insights dashboard, comparing satisfaction scores across your industry.
Uncover NPS drivers
Identify what delights customers and what holds you back with deep Net Promoter Score (NPS) insights.
Turn insights into action
Analyse key review themes to enhance customer experience and strengthen your brand.
Expert guidance from our team
Our highly experienced team of data specialists will help you to get the most out of your reviews. With robust data models and sentiment and theme analysis, they can deliver bespoke monthly reports and tailored recommendations that highlight key trends, opportunities for improvement, and actionable insights.
Get started
To start gaining actionable insights from reviews at Smart Money People, or if you’ve any questions, complete the form below. We’ll be in touch within one business day.
Analytics dashboard
Our advanced analytics dashboard lets you easily analyse reviews and uncover key insights, putting the power of data in your hands.
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Our metrics and benchmarking
Our tailored benchmarking and reporting tools deliver the insights your company needs to stay competitive, improve customer satisfaction, and outperform competitors.