Business user insights
Guides, top tips and insights tailored to individuals working within the financial services industry, helping you to create better outcomes for your clients.
Voting is now open for the Insurance choice awards 2026!
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For Business,
Awards
Voting is now open for the Insurance choice awards 2026!
28th October 2026 by Darryl
Building societies vs banks: Analysing customer feedback
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For Business,
Industry news
Building societies vs banks: Analysing customer feedback
28th October 2026 by Smart Money People Team
How reviews can stop your customers from leaving
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For Business,
Business guides
How reviews can stop your customers from leaving
20th October 2026 by Darryl
Meet our Insurance choice awards 2026 finalists!
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For Business,
Awards
Meet our Insurance choice awards 2026 finalists!
2nd October 2026 by Darryl
Why you shouldn’t rely on average review scores alone
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For Business,
Business guides
Why you shouldn’t rely on average review scores alone
24th September 2026 by Darryl
Why is my Net Promoter Score declining? Understanding what's really driving your NPS
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For Business,
Business guides
Why is my Net Promoter Score declining? Understanding what's really driving your NPS
7th August 2026 by Smart Money People Team
Key takeaways from the FCA’s vulnerable customer review
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For Business,
Business guides