Business user insights
Guides, top tips and insights tailored to individuals working within the financial services industry, helping you to create better outcomes for your clients.

The value of the Net Promoter Score (NPS)
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For Business,
Business guides

The value of the Net Promoter Score (NPS)
10th February 2025 by Darryl
Monthly financial services review data update: January
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Business guides
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Monthly financial services review data update: January
5th February 2025 by Darryl
What are Consumer Duty cross-cutting rules?
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Business guides
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What are Consumer Duty cross-cutting rules?
21st January 2025 by Darryl
How to improve Consumer Duty board reporting
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Business guides
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How to improve Consumer Duty board reporting
20th January 2025 by Darryl
2024: A year in review for Smart Money People
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Smart Money People news
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2024: A year in review for Smart Money People
13th January 2025 by Darryl
FCA's Consumer Duty priorities for the rest of 2024/25
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Business guides
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FCA's Consumer Duty priorities for the rest of 2024/25
18th December 2024 by Darryl
Why you should invite customers to leave reviews
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Business guides
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Why you should invite customers to leave reviews
16th December 2024 by Darryl
How customer reviews can help with SEO
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Business guides
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How customer reviews can help with SEO
3rd December 2024 by Darryl
Business article: Is embedded insurance the key to unlocking customer loyalty?
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Business guides
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Business article: Is embedded insurance the key to unlocking customer loyalty?
18th November 2024 by Guest author
Takeaways from the FCA’s Consumer Duty review in payments
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Business guides
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Takeaways from the FCA’s Consumer Duty review in payments
5th November 2024 by Darryl
Insights from our recent savings webinar
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For Business,
Financial insights

Insights from our recent savings webinar
18th October 2024 by Darryl
How to use customer feedback to improve service
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For Business

How to use customer feedback to improve service
11th September 2024 by Darryl
Mortgage Lender Benchmark H2 2023: The results
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For Business,
Industry news
