Business user insights
Guides, top tips and insights tailored to individuals working within the financial services industry, helping you to create better outcomes for your clients.
Reflecting on the FCA’s Consumer Duty focus areas for 2026
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Reflecting on the FCA’s Consumer Duty focus areas for 2026
11th November 2025 by Darryl
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How to get insights from your entire customer base
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How to get insights from your entire customer base
30th September 2025 by Darryl
2025 research: Vulnerability disclosure in the UK Mortgage market
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2025 research: Vulnerability disclosure in the UK Mortgage market
17th September 2025 by Darryl.png)
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How AI is changing software development in financial services
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How AI is changing software development in financial services
17th September 2025 by Darryl
Building societies vs banks: Analysing customer feedback
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Building societies vs banks: Analysing customer feedback
17th September 2025 by Smart Money People Team
Five potential financial services trends in 2024
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Five potential financial services trends in 2024
17th September 2025 by Darryl
Do BDMs still play a valuable role in today's mortgage industry?
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Do BDMs still play a valuable role in today's mortgage industry?
17th September 2025 by Darryl
Insurance Uptake Score results H1 2024: Significant growth in uptake of annual health insurance policies expected in next 12 months
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Insurance Uptake Score results H1 2024: Significant growth in uptake of annual health insurance policies expected in next 12 months
17th September 2025 by Emma
Is the industry ready for the final Consumer Duty deadline?
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Industry news
Is the industry ready for the final Consumer Duty deadline?
17th September 2025 by Darryl
Mortgage Lender Benchmark H2 2023: The results
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