Mansfield Member Feedback's reviews

Excellent service

5

We held our self build mortgage with Mansfield and then stayed with them to switch to residential with extra borrowing. Mansfield have always been excellent to deal with throughout our build and when we switched and requested extra borrowing the process was great. We dealt with Joanna Hodgkinson who was really attentive, friendly and professional. We had spoken to a couple of mortgage brokers before speaking to Joanne but her knowledge and professionalism was clearly miles ahead of anyone else we spoke to. The case was handled well and promptly. The mortgage rate was slightly higher than the high street but worth paying a bit more for the ease of dealing with them. Reviewed on: 23rd December 2023

Excellent service

5

Great experience with Mansfield bUilding Society. Staff are helpful and knowledgable. Reviewed on: 12th December 2023

Efficient

5

I always find the staff friendly and helpful. The investment rates are very good, I have recommended to my friends, who have opened accounts too. Reviewed on: 10th December 2023

transfer of isa

5

friendly and professional staff. Easy to get to speak to staff on phone. Efficient transfer of isa from another provider Reviewed on: 9th December 2023

Very pleasant & helpful staff

5

Had to ring twice whilst trying to make an ISA transfer into Mansfield (not their fault) but they took on the problem & facilitated the transfer. Reviewed on: 9th December 2023

OPENING OF DUAL ACCESS SAVER ISA (ISSUE ONE)

2

Opened this account approx 13th of November doing an ISA transfer from Yorkshire Building Society, who contacted me to say they would be sorry to loose me , but account was closed and interest paid up till the 16th of November with funds transfer to The Mansfield. Then got contact from yourselves saying account now open, but from the 21st of November, which means 6 days of interest lost !, approx £65, not happy, none of this mentioned when opening the account. Reviewed on: 9th December 2023

Reply from Thank you for sharing your feedback. As part of a review into our ISA processes, we have recognised that transfers made by cheque may experience a slight delay compared to those made via electronic payment methods due to the time it takes for the cheque to be posted and cleared through the banking system. In light of this review, we are contacting affected customers directly over the course of the next few weeks and will be in touch with you shortly. Response date: 18th December 2023

Local provider

5

Professional and courteous staff members Reviewed on: 9th December 2023

Account not closed

5

I moved my money to an even better account and put in more money, so I was surprised to be asked why I had closed the old account. Reviewed on: 9th December 2023

Straightforward deal

5

Telephones answered almost immediately, no « your call is important to us ´going on forever. The three staff I spoke to were knowledgeable , polite and did human speak. Reviewed on: 8th December 2023

It is good to speak to a human being

5

Easy to open account. Staff pleasant Reviewed on: 8th December 2023

Friendly staff 5 stars

5

Good all round service and friendly staff Reviewed on: 8th December 2023

very good in part

4

customer service-Bridie excellent. Getting on to the online account to register and get started- a nightmare. Reviewed on: 8th December 2023

Chesterfield Branch

5

Excellent staff at Chesterfield branch… both of them. Reviewed on: 8th December 2023

Rates paid on investment

2

A very poor rate of interest paid on Bonds compared to other providers. Reviewed on: 8th December 2023

Website info needs updating

3

Website gives outdated leaflet telling you how to get your identity verified. Headed into the local branch to be old it’s all done on the electoral register now. Didn’t need to go in, could just have had it dropped off. Reviewed on: 8th December 2023

Very helpful support

5

Now living in Devon, I needed to set up online access to my ISA account. There was a bit of a problem, due to me not writing down my password (being a good boy!), but the on-line help team were very thorough in resolving the problem. Reviewed on: 8th December 2023

A good experience

4

Mansfield BS has been courteous and professional throughout the registration process. A phone call from Mansfield BS early on to check my understanding was much appreciated. Reviewed on: 8th December 2023

Interest uncompetitive

4

appeared to be a great account when opened, but unfortunately Mansfield failed to keep up with other companies in terms of the increasing interest rates environmenrt. Reviewed on: 8th December 2023

Big service from one of the smaller Societies !

5

Overall, a faultless opening operation, with first class handling of transfer and general paperwork! !! Reviewed on: 8th December 2023

Not internet banking.

5

Very good interest rates, attractive stationery, helpful staff, efficient and timely notifications. Reviewed on: 8th December 2023