Mansfield Member Feedback's reviews

Good ISA rate

5

Good product. Pleasant helpful staff on end of a telephone. Call back when promised. Reviewed on: 8th December 2023

Excellent experience

5

very professional, helpful, considerate, understanding and supportive Reviewed on: 30th November 2023

Disappointed

1

I am used to working with banks that are electronic and you can open accounts instantly online. Having to wait for the post to receive log in details did not work. The account numbers were confusing not the standard 8 numbers it appeared and when i sent money to my supposed new account the money never reached its destination and it was returned. Bad experience Reviewed on: 29th November 2023

Reply from Thank you for taking the time to share your experience, we’re sorry we haven’t lived up to your expectations this time. To send payments into a Mansfield account, your account number must be used as the roll/reference, if this is not included then the payment would be returned. We’d like the opportunity to expand on this, and discuss the issues raised directly. Please contact us on 01623 676363 and ask for the Online Savings Customer Service Manager or email us at [email protected] Response date: 30th November 2023

New regular savings account.

5

No problems experienced whilst opening the account by post. Reviewed on: 22nd November 2023

Fast and efficient service

5

From the first phone call,which was answered quickly without options or music,my enquiry and subsequent service could not be faulted. Reviewed on: 21st November 2023

Easy to deal with & good products

5

Easy to understand their savings products, easy to deal with - with prompt telephone answering from supportive staff. Reviewed on: 21st November 2023

Excellent customer service

5

Everything was sorted very quickly, staff very friendly and efficient Reviewed on: 21st November 2023

Saving made simple

5

Nice clear web site, great rates, helpful staff, Reviewed on: 21st November 2023

Not as easily accessible as should be.

3

Went into branch to arrange ISA transfer from another provider to Mansfield at maturity. Branch sent request to wrong address of other provider so transfer delayed beyond maturity date. Reviewed on: 21st November 2023

Reply from Thank you for taking the time to share your experience, we’re sorry we haven’t lived up to your expectations this time. We would like the opportunity to understand a little bit more about your comments and to discuss the issues raised directly with you. Please contact us on 01623 676350 and ask for a member of the Savings Management team or email us at [email protected] Response date: 23rd November 2023

A good experience.

5

Straightforward website and a good customer experience. A charge to move funds electronically is not appreciated. Reviewed on: 21st November 2023

great fist impressions

5

quick response to first e-mail. then dealing with new account. great service from your team Reviewed on: 21st November 2023

Friendly service

5

Made to feel comfortable. Good advice. Always a pleasant experience. Reviewed on: 21st November 2023

I think transfers can be improved by including online transfers from nominated account

4

Fine so far. I am pleased with the responses and have had to call the head office. I was satisfied with the conversations. Reviewed on: 21st November 2023

Local, friendly, efficient

5

Very nice staff,always helpful and friendly, would definitely recommend Reviewed on: 21st November 2023

I would never hesitate to bank with the Mansfield. It's a great local business.

5

I'm a big believer in supporting local businesses, especially when they offer such great interest rates! I also love the fact that I can pop in whenever I need to. Reviewed on: 18th November 2023

helpful

5

Staff couldn't be more accommodating and helpful. Reviewed on: 17th November 2023

Excellent Service

5

I transferred an ISA. It was very easy to do and opened very quickly. Reviewed on: 17th November 2023

Great experience and smooth transaction

5

My postal account opening of my ISA and subsequent transfer into this new account was very easy, including a very easy and straightforward website for me to navigate and to download my forms to speed up the process and to save waiting upon the mailing service to deliver my application pack. I find Mansfield BS many times better than the big banks including the competitive rates of interest on offer. Reviewed on: 17th November 2023

easy

4

It was simple to open the Account. Very helpfull staff Reviewed on: 17th November 2023

Straight forward and easy to deal with

5

As above staff were found to be polite and knew what they were doing Reviewed on: 17th November 2023