I wanted to help my son open a help to buy ISA before the deadline. I spoke to a Halifax advisor online who told me he could open an account online as he was already a Junior ISA holder. To cut a long story short, we weren't allowed to open an account online and when we went into the branch they couldn't help us to open the ISA. It was also suggested I try Santander as he already had a current account with them. After half an hour trying to solve the problem we actually went to Santander and opened a Santander help to buy ISA. It was a shame as we though it was a good product but customer service and misinformation let it down.
Reviewed on: 22nd November 2019
