Response time is very slow, seems to be a consistent 3 working days before each email response.
I've been trying to get answers to my query for 2 weeks now. Some of the responses have been generic and not relevant to the questions.
Reviewed on: 21st December 2023
It was complicated by the fact that the office was closed for reorganisation one weekend and staff training the next and this led to a series of misunderstandings on my part. However, all was sorted quite soon and satisfactorily. Thank you.
Reviewed on: 21st December 2023
Branch very helpful. Been a pain to open the account as made a special trip to the branch as couldn't open online, paid a cheque in to open it and then the cheque bounced because of the signature. Know it's not Saffrons fault, just painful
Reviewed on: 21st December 2023
Nothing, no one has helped me or sent me anything about my new account t and as far as I am concerned my funds are missing
Reviewed on: 21st December 2023
On this occasion I did not like my experience with Saffron Building Society. I want my maturity notices in hard copy and NOT on line.
Reviewed on: 21st December 2023
Friendly & happy .
It would be good if the computer system wasn’t so slow.
It can be a right pain . In the past i’ve waited 30/40mins because of it.
It’s not fair on the staff.
Reviewed on: 21st December 2023
