Michelle Best's reviews - Smart Money People

Great experience

5

Great experience - I am making money and its all very simple to log on and see where my investments are Reviewed on: 11th March 2024

Superb customer service.

5

Superb customer service. Always someone to talk to on the phone and so so friendly and efficient. Never been fobbed off - they really deserve to win! Reviewed on: 19th February 2024

You never know if it's a good or bad bank until something goes wrong

5

My bank messed up - they had inputted some details wrong about a direct debit that should have been entering my saving account, meaning I had not been saving as much as I thought. On discovering this they were fantastic at putting it right with minimal fuss and ensuring I did not lose out in any way. Super Bank - friendly staff on the phone. Reviewed on: 8th November 2018

So easy and reliable

5

Easy to talk to someone on the phone - really friendly. Cannot fault the service at all Reviewed on: 6th November 2017

No need to change again!

5

Easy to talk to and get through to, fantastic service - all round best bank I have ever used - no plans to ever switch! Reviewed on: 22nd June 2016

You will never swop banks again!

5

I have banked with First Direct for approx 10 years now, and I can honestly say I don't think I'll switch to any other bank again. The test of a good bank if whether they put something right when it goes wrong. I accidentally forgot to transfer my salary across from one account to another and therefore went overdrawn. I had a decent sum of money in my savings, so although overdrawn in one acct overall I was not. I called them as they had charged me on the account I had gone overdrawn on thinking I'd get nowhere as it was my mistake. Wrong - they sorted it straight away - refunded me and put in place automatic direct debits to stop it happening again. Love First Direct - this is just one of the small things they have helped me with over the years! Try them! Reviewed on: 20th November 2015