DBS Verified Member's reviews - Smart Money People

Paula's customer service

5

Paula has been extremely helpful and informative for many years during my time with Darlington. Her communication skills on all platforms are amazing. Reviewed on: 2nd January 2024

Helpful

5

Very helpful and informative. Polite and patient. Happy customer Reviewed on: 29th December 2023

Traditional values and service

5

Recently updated website is now contemporaneous but after getting locked out I received great service on the end of the phone (after getting straight through with almost no hanging on) from the Customer Contact Administrator at the Savings Direct team in Darlington. Problem sorted! Reviewed on: 28th December 2023

My (non!) grasp of technology

5

Being a technophobe, I totally messed up my login to the new Darlington website. This happened months ago and I have been putting off getting in touch with the Society via telephone, as I knew probably wouldn't understand, what I had to do. Simon answered my call and was very knowledgeable, helpful and polite, sometimes having to repeat some of the stages, but in the end he got me through it. Thank you Simon. Reviewed on: 22nd December 2023

Excellent service

5

Simon was very helpful with my query today. Many thanks Reviewed on: 21st December 2023

Great service

5

Darlington building society have been brilliant taking us through our mortgage application at every stage. Reviewed on: 19th December 2023

Brilliant accommodating mortgage department

5

We need to change our mortgage repayments as we'd come to the end of a fixed payment period. Without the help of Paula and Ian we wouldn't have been able to make the changes that absolutely suited us. They are brilliant. Paula helped me to work out what could be done with our mortgage and advised me exactly what needed to be done and when. When Paula was on annual leave Ian also sorted out our mortgage payments and managed to find out an error my bank ahd made in a payment. If either of you read this you are wonderful, extremely competent and I think deserve a prize for sorting out our mortgage. You have all of our thanks Paula and Ian. Without you we would have been financially worse off. May both of you live a long and happy life, Paula and Ian. All my thanks Kris Reviewed on: 14th December 2023

A customer focussed, professional and friendly service everytime.

5

From the very start several years ago and again very recently, we have recieved wonderful service by which I mean, everyone we have spoken to has been customer friendly in their manner; highly efficient and competent and professional. 10/10 as far as we are concerned. Reviewed on: 13th December 2023

Exceptional personal service

5

Received a call from Simon today off the back of a query I had made by secure message. It was pleasantly surprising to receive such personal service in this way and Simon was able to solve my issue with friendly professionalism, so I was very happy with the service I received. Reviewed on: 11th December 2023

Great customer service

5

Ann has been lovely throughout the mortgage application process. She is very friendly, approachable, supportive and understanding. She makes the process easy and as stress free as possible. She is a invaluable asset to Darlington Building Society. Reviewed on: 7th December 2023

Great service

5

Very friendly and helpful, worked with me and made some good recommendations as well as being supportive to my situation Reviewed on: 6th December 2023

Great service !!

5

Simon has been great helping with an issue. Very patient, and easy to talk with. Thank you ! Reviewed on: 30th November 2023

Paula mortgage advice

5

Excellent knowledge, extremely helpful as I was confused. Reviewed on: 29th November 2023

Great service and sad to leave

5

Throughout our 3 years mortgage with DBS we have received nothing but the highest quality service. Unfortunately due to the cost of living crisis we have had to shop around for the best rates which is taking us away to another provider. However, we will be looking at DBS mortgage rates in the future and if they are competitive, we will certainly look to return. The service has been impeccable. Thanks for everything! Reviewed on: 28th November 2023

Professional and Experienced

5

My mortgage application went via Paula and she was always very positive, informative and efficient. The other girls I spoke to too on the phone were also. All in all an excellent service Reviewed on: 27th November 2023

Getting online, interest statements and account queries

5

Today I rang the help line to find out how to get online with the new system. Simon led me through the process, each step of the way, while I stayed on line. He was quite knowledgeable about other queries I had too, regarding existing accounts. Reviewed on: 23rd November 2023

Excellent service

5

We had a telephone consultation with Ann Walpole at Darlington B/scy, we have known Ann for some time now she is very professional and pleasant and was able to answer all of our queries and give us clear instructions to the next stage of the process, in all of our dealings with Darlington B/scy all of their staff go out of their way to help. We would recommend that if anyone is looking for a good building society look no further than Darlington. Well done all. Reviewed on: 21st November 2023

Excellent customer service

5

I’ve been a customer for mortgages with DBS for 10 years now and they’ve always looked after me. I like that you can speak to people local and deal with the same person. There’s a personal touch that is lacking at bigger banks. Paula Marshall has dealt with my most recent application for a house move, porting the mortgage over and additional lending. She has been very helpful and kept me updated with progress. Paula has dealt with my case beyond my expectation. I appreciate how quickly the application was processed. My thanks to Paula and DBS for the continued excellent customer service Reviewed on: 17th November 2023

Great service

5

Simon was very helpful when I rang the branch today Reviewed on: 17th November 2023

Very efficient and helpful Speak to realpeopl

5

Always speak to real people, might be put on hold and hear a recorded message, but not for long and problems invariably dealt with efficiently without being passed from pillar to post. Always very helpful and even ring back when necessary, that's a first for me! Reviewed on: 15th November 2023