DBS Verified Member's reviews - Smart Money People

Very good customer service

4

Very helpful customer service agent, Simon. He explained everything as I was registering to logon online and went through the online pages with me. Very patient also. Reviewed on: 15th November 2023

Friendly service

5

Always helpful and no long telephone queues! Reviewed on: 14th November 2023

Savings questions

5

My telephone call was dealt with in a most competent manner.My questions asked were answered in a clear and informative manner. Reviewed on: 8th November 2023

Very pleased

5

Online account check service a huge help Reviewed on: 8th November 2023

Very friendly professional service

5

Have had family member buy their first house through the DBS very good service Reviewed on: 8th November 2023

Remortgaging with Ann Walpole

5

Very easy measured approach was taken by Ann when we discussed my mortgage change up. All questions were answered completely and lots of options offered. On completion of the telephone call I received an email within the hour showing all the options first hand. First class service, thank you Ann. Reviewed on: 6th November 2023

Fantastic Building Society

5

We have been with Darlington Building Society for several years - across 3 consecutive homes. Every time the mortgage process was great. Customer service is second to none and Paula who dealt with our latest purchase has been so helpful. She has that excellent blend of professionalism and getting the business completed but also very friendly and personable! We had speedy responses and lots of help throughout. Paula advised us on products in a non biased way and answered our questions that enabled us to choose the right mortgage product. All in all a positive mortgage application process with a professional and friendly company Reviewed on: 3rd November 2023

Willingness to help

5

Friendly and helpful. Thank you. nice to end the working week with a smile. Reviewed on: 3rd November 2023

Easy with help from Simon

5

Not good with computers but Simon talked me through it very patient and very pleasant and helpful Reviewed on: 3rd November 2023

Good customer service from the Darlington Building society.

5

I have dealt with the Isa transfer team Gabi and Simon recently, over the maturing of my one year product and found them to be very polite and helpful. I have also dealt with Zoe and Laura in the North Allerton branch and again they have been so helpful and Informative to me, so thank you. Reviewed on: 3rd November 2023

Excellent for both savings and service

5

I was confused with the online procedure, my fault entirely! I pho Ed up for assistance and was taken thru it step by step very efficiently and patiently. Reviewed on: 3rd November 2023

Great Customer service.

5

Just off the phone with Simon from the online department. I can honestly day this was the best call I have had with the darlington. He dealt with my query efficiently and effectively and didn't make me feel silly. Great customer service. Reviewed on: 2nd November 2023

Knowledgeable and efficient service.

5

I rang regarding a missing payment and Simon was on hand to answer my questions. He rang me back as promised with the required information. Reviewed on: 2nd November 2023

Friendly helpful

5

A quick response within minutes of sending my email Reviewed on: 1st November 2023

did have a problem with onlne banking

4

took a while but simon cracked it. Reviewed on: 31st October 2023

Great service

5

I rang today because I was having trouble logging onto my online account. A very helpful gentleman answered the phone straight away and stayed on the line with me, talking me through the process. Fantastic, Well done!!! Reviewed on: 31st October 2023

Mortgage

4

Offered mortgage with unusual circumstances Reviewed on: 31st October 2023

Help with registration problem

5

Simon was very helpful on the phone and made the process very easy. Reviewed on: 30th October 2023

Mortgage renewal

5

That time of year again when you need to crunch the numbers and make some difficult decisions. Rebecca was extremely helpful in sending all the information I needed to make my decision. Always got back to me either by phone or email- great service Reviewed on: 30th October 2023

Fantastic

5

The man called Simon I spoke to was really helpful and very polite.. explained everything that I had to do. So thank you very much. Reviewed on: 30th October 2023