Didn’t have any claims then got a renewal letter...gone up 35% for nothing. Log in to the online “self service” (ha!) system and you can’t cancel the renewal. Tried via the online chat. The online chat agent can’t cancel the renewal. I have to phone a separate renewal agent (First Source)...and then spend forever on hold. I would just cancel the direct debit, but they have a separate credit agency who have just told me they will start charging if I don’t sign the paperwork as the renewal is valid...but I can’t get through on the phone because of Covid-19.... Why have a self service website if you can’t do anything? Bunch of jokers. Will never use post office for anything. Shoddy.
Reviewed on: 11th May 2020
