Since April I have tried to get this company to review my travel claim. I have been fobbed off with numerous promises on timescales of when a claims advisor would respond to my claim. Numerous excuses why they haven't responded. I have complained and still not had anyone actually look at my claim and no decision as yet. I have now made a complaint to the financial ombudsman. Avoid at all cost!!
Reviewed on: 17th September 2020
Still waiting four months after submitting a claim
1
I submitted a claim four months ago and so far no further forward, I am appalled at how they treat customers and at the total lack of customer service skills.
Reviewed on: 21st July 2020
