Clear credit history until a problem occured with my direct debit as lockdown began . I wasn't aware of this until I checked my credit file and it showed missed payments . I had been paying extra amounts and wasn't aware my direct debit had aborted . No sympathy or understanding and no genuine communication . Issues with internal messaging systems . System refreshed by call handler then suddenly I started to recieve communication . I even recieved a letter ! As a nurse working through lock down it has left me in a very difficult financial situation . No resolve with this company so I have had to escalate complaint .
Not worth borrowing from the card considering the damage that's been cause based on a small monthly payment .
Reviewed on: 5th October 2020
