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Sas Rea

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Review of the MBNA, Credit Card:

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Insulting

Clear credit history until a problem occured with my direct debit as lockdown began . I wasn't aware of this until I checked my credit file and it showed missed payments . I had been paying extra amounts and wasn't aware my direct debit had aborted . No sympathy or understanding and no genuine communication . Issues with internal messaging systems . System refreshed by call handler then suddenly I started to recieve communication . I even recieved a letter ! As a nurse working through lock down it has left me in a very difficult financial situation . No resolve with this company so I have had to escalate complaint . Not worth borrowing from the card considering the damage that's been cause based on a small monthly payment . Reviewed on: 5th October 2020

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