Poor Loan Service too expensive compared to competitors
1
I was granted for a loan up to £16k but the APR was expensive. I managed to get one with a competitor for 4.9%.
How can we support a bank we are compassionate about and want to grow when they rip you off in interest.
I am looking at moving away from Monzo
Reviewed on: 12th March 2023
I've been with Monzo for a number of years now and the Customer Service is ok, but not outstanding.
It's too confusing trying to use chat, you have to search for a topic then request help of you manage to spot the hyperlink.
Monzo could do with making the chat button more visible
I find it an inconvenience not being able to pay in cheques l, I have to use other banks for me to do thos, and I mean digital only banks not your main street ones
I've had some issues that can't be answered, I can withdraw two lots of £200 but I could not withdraw £400 in one go and still to this day it's not been answered. I wanted to put a deposit down for a car and it was a massive inconvenience as I had to chat via the app only so I could not get served by phone I was thinking of moving banks
Reviewed on: 12th March 2023
