This bank has been one of my biggest mistakes. it provides nothing but extra stress.
The card reader is awkward and almost every other bank has moved on, they can keep you secure without the constant hassle.
The app is borderline pointless bar check balance you cant do much else not even contact your bank.
The customer service is laughable, my card has 'not been able to be verified' for about a month. the bank is useless and doesn't help or get back to me.
I have tried multiple ways to sort this myself but nothing. I literally have NO ACESS TO ONLINE PURCHASES AT ALL!
Do not use this building society the Medici bank in Florence will serve you better.
hopefully nationwide will see this and actually resolve an issue. Looking at the reviews I doubt this. If anyone sees this go anywhere else. Even Santander.
Reviewed on: 6th October 2021
