I am the victim of identity theft and criminals are applying for accounts and credit cards in my name. Santander happily set up the account without due diligence. Three weeks, six calls and a formal complaint later, the account is still open and Santander still insists it is genuine. In the meantime ten other banks have stopped the process, removed searches from my credit report and reported it as fraud to Cifas. Santander does not care, their actions are actually supporting the criminals. Whenever I call I need to wait for at least an hour to deal with rude and unhelpful staff. Honestly avoid at all cost!
Reviewed on: 3rd November 2021
