Verified Member Dudley BS's reviews

Treating Customers fairly??!!

1

Appalling treatment of existing customer who has been trying to switch her mortgage onto a new repayment method nearly 2 months ago, Poor communication from the lender and still no indication of how long this will take? in the meantime the customer is being putting in a negative financial situation. Reviewed on: 26th May 2023

Friendly informative staff.

5

It’s nice to be advised by friendly staff. Much better the the main stream banks. Reviewed on: 18th May 2023

Re-mortgage made easy

5

Such helpful and friendly company, never had a problem and all questions I didn’t understand made simple . Thank you Reviewed on: 22nd March 2023

Brilliant Customer Service at Weekend

5

As usual the Dudley team were very helpful. I needed help with the Junior ISA that I have and Caroline tried very hard to find someone to advise me, even though the phones were playing up! After several calls she found me Helen at one of the branches who was really helpful and searched for all the varied queries I had! The staff at Dudley are always friendly. I can't recommend them enough, Caroline Bellew Reviewed on: 11th March 2023

Don't seem to tke security seriously

1

I opened an account and transferred money in but was unable to access it because of an incompatibility issue with an F-Secure banking protection. I raised it with them and was passed to their back office - they said they would look into it after I refused to turn it off and conpromise my pc and a/c. And when they didn't get back to me I asked again - ignored. In the end I rang the custiomer service and asked for written confirmation they had rec'd the money, which I got. F-Secure is Talk Talks partner internet and banking protection and I never had an issue with other bank sites. Reviewed on: 8th March 2023

Remarkable Service

5

I have never in all my life experience d such amazing and efficient service as that provided by the staff of Dudley Building Society. From my initial enquiry right through to the Unincorporated Two Year Fixed Rate Bond account being opened. Staff ( particularly Claire Bryan) were so kind and helpful and sorted everything for me in a matter of days. We'll done Dudley Building Society you really deserve all the praise you receive. Many thanks, Peter Roberts Reviewed on: 27th February 2023

Professional

4

Very professional service, friendly and knowledgeable staff Reviewed on: 16th February 2023

Professional, friendly, efficient service, good interest rates

5

2 years ago, I was looking to open savings accounts for my children. At a time where interest rates were at their lowest, Dudley had the best deal in my opinion. Since then they passed on every rate increase very quickly. And when you call with a query, staff are incredibly helpful. Couldn't be happier with the service. Thank you Reviewed on: 5th February 2023

Amazing Customer Service

5

Arriving at the branch for our appointment we were met by a warm welcome and smiles. Tea was made to start our appointment, all paperwork was completed in a friendly and efficient way. Our questions were answered and if the staff couldn't answer a question they contacted another ptofessional whe could assist us. An excellent service. I cannot recall ever recieving a better service. The staff at this branch always go the extra mile. Staff also kept us updated by phone regarding the progress of the opening of the account as it was a complicated process due to the product we were choosing.. Reviewed on: 17th December 2022

Happy customer

4

Very good savings rates Satisfactory (24h) message response times Excellent security measures Reviewed on: 14th December 2022

50/50

1

Missing information not passed on to me as a customer. I was also sent outdated interest rate information - it was not even valid. The information given needs to be 100% accurate but is not. Reviewed on: 6th December 2022

Very efficient and friendly service

5

I always receive a fast and helpful reply to my questions. Reviewed on: 5th December 2022

Fantastic customer service, very very helpful and help in so many ways, and so easy to talk to, i cant i would nog be in my property without their help and support, and thsnk them so much

5

Fantastic builfing society, so very friendly and so understanfing, cant reccomend enough so happy we're with dudley building society thank you so much Reviewed on: 1st December 2022

Helpful and friendly

5

The staff at the Perton branch of the Dudley Building Society are helpful and friendly especially Pete. Reviewed on: 18th November 2022

I was working abroad and the Dudley could not have been more helpful

5

I was able to keep in contact at all times even though I was in the Middle East and I was able to secure a mortgage over 3 years which was perfect as it finished just before I retired Reviewed on: 16th November 2022

Opening 2yr Saving Bond

4

I've had a few problems but your staff have been very helpful. Unusually, as a new personal customer I wished to open a 2 year savings bond but this was complicated by the fact that I was also the nominated person for Charity Trustee account. My online application for a personal saving bond repeatedly failed and I only could discover the reason for this when I contacted your staff. I found your online on-line log off after 120 seconds inconveniently short – have you considered extending this to say 5-minutes as typically used by banks? Lastly it seems I have to use same email address for both personal account and charity account - far from satisfactory. Inspite of above all sorted now (apart from email problem) Regards Keith Reviewed on: 11th November 2022

Good service

5

Easy to set up an online savings account with Dudley BS. They offer a good rate of interest. Good customer support online and by post. Reviewed on: 9th November 2022

Kingswinford Office. Very Pleasant Staff

5

Carol and Brenda were very helpful. I went in knowing exactly what I wanted because I had seen 5% for a 5-year bond when checking the internet. I do not trust the internet for conducting any kind of banking, so I went to the Kingswinford branch to set up a 5-year bond at the counter Carol and Brenda made me aware of the full range and I found that the 2-year bond at 4.75 was a better choice for me, thanks to them. Reviewed on: 9th November 2022

The friendly society.

5

I visit a number of branches - Brierley Hill, Dudley, Kingswinford, Gornal Wood etc and all the staff are very helpful. Reviewed on: 3rd November 2022

Brilliant

5

Absolutely brilliant service from Becky. Such a pleasure to deal with. Would have no hesitation at all in recommending the Dudley. Reviewed on: 21st October 2022