I've been a First Direct customer for 30 years; since working from home became the norm, customer service standards have dropped badly.
Reviewed on: 4th February 2024
I've been a first direct customer for 30 years, and the quality of customer service has declined over the last 5 years. I couldn't report a fraudulent transaction via their website/app and when I called them I was out on hold for 10 minutes and then cut off 3 times before I eventually managed to report the transaction.
Reviewed on: 1st April 2022
