Mr Scott's community profile page

Write a review

Viewing profile for,

Mr Scott

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (2)

Review of the first direct, Current Account:

View on product page

Poor products, no customer service

I've been a First Direct customer for 30 years; since working from home became the norm, customer service standards have dropped badly. Reviewed on: 4th February 2024

Review of the first direct, Current Account:

View on product page

Failing Customer Service

I've been a first direct customer for 30 years, and the quality of customer service has declined over the last 5 years. I couldn't report a fraudulent transaction via their website/app and when I called them I was out on hold for 10 minutes and then cut off 3 times before I eventually managed to report the transaction. Reviewed on: 1st April 2022

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.