Warning: It is a long read, but worth it for anyone considering applying for a loan with TSB.
The TSB Personal Loan Department is shamefully incompetent. Avoid if you do not want hours upon hours of your life wasted by people who could not care less about you.
I applied for a loan which was approved and was told that I would receive an email with the next steps. This email never arrived. I called TSB and was informed that forms would be sent in the post. After 2 weeks these forms did not arrive. I then called again and was told that an email would be sent and was asked, "do you want the money today or the day after?".
Again, no email arrived. I then spent 4 full days trying to get into contact with this agent only to be told repeatedly that she would ring me to address these issues. After many many hours of pleading with many different agents, I was finally informed that a manager would call me to sort it all out.
The call with the manager lasted 3 minutes in-which I was informed that the previous agent is the only person who could sort it out and that she would ring me. Another 2 days passed and she had not called.
I finally got in contact with another agent who informed me that the illusive agent managing my case had actually closed my application and started a new one, WITHOUT MY CONSENT.
Following another week, it has been 6 at this stage, of trying to speak to someone who can sort out why I have not received the forms I need to sign to accept the loan which I have been approved for, I called to cancel the entire thing so that I could go and apply for a loan from a company that actually employed competent people.
I have now found out that both loan applications are on my credit file, the one that the illusive agent closed and the second one that were both closed and opened without my consent. Therefore, I am left in the position where I can not even get a quote for a loan as both of these applications are visible on my credit file.
I have registered complaints about all of the agents involved, as I have their names, with TSB and I am also going to attempt to take this further. I have been left in the position where I do not have the money even though I was approved for it 7 weeks ago, I wasted at-least 20 hours on the phone and now I can't even get a loan anywhere else.
AVOID! AVOID! AVOID!
Reviewed on: 28th August 2022
