Row "covered" me for a phone which was purchased in 2019 from which the IMEI number shows when the phone was purchased.
After requesting a claim to repair the phone's screen I was declined as the insurance was "not valid" due to the age of the phone.
I fully expect the policy to be refunded due to there being no risk of costs incurred by Row insurance given they were never going to undertake a claim on the phone at any point during the 12 months.
If these details were not requested and checked when undertaking the policy, this seems a very underhanded method for row to take money on invalid devices from which they would hope not to have to see a claim put in. Thus making money from an invalid device they would never cover.
My policy number is ROW6542858
Reviewed on: 31st August 2022
