Shocking customer service experience.. needed to change the vehicle over made over 5 calls and been passed around and not getting the query resolved. Got hung up and then I have called back to get the insurance issue resolved but same outcome. I am really disappointed as I couldn’t drive my car as Quote line direct staff unhelpful with zero customer service skills as rude and not willing to help.. All calls are recorded u can check I have been calm and polite to get this resolved but seems like the staff dont really care about there customers . PS issue still haven’t resolved and I am waiting for a call back but seems like I will need to call again .. very disappointing.. quoteline direct should have a review system where after every call customer gets a txt message to input there feedback that way you can see how your staff is dealing with the calls .
Reviewed on: 5th October 2022
