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Name: Renate Wise

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Incompetance

Took out insurance for pre existing condition for my husband for travel to USA. Sadly my husband caught pneumonia whilst there and past away.. 5 months later the US hospital is threatening with Debt collection, even though my son who lives in the US has been dealing with them. I called them today to see what is going on and was told they cannot talk to me because I am not on the policy ??????? I refused to accept that and was later told they sent emails to my son in Sept with no response ——— guess what, they spelled his name wrong on the email so of course it would not reach him.. so now , nearly 6 months later I have to try and deal with it , so much for their statement that 100% of claims are settled within 5 days Really ?… Reviewed on: 2nd November 2022

Reply from Hi Renate I am very sorry to hear about your Husband and that Claims had spelt your Son's email address incorrectly. I trust the claim is now being resolved after your recent contact with us. If we can be of assistance, please email us the details, and the policy details, to [email protected]. Kind regards, Richard Response date: 22nd December 2022