Been with Direct Line Landlord insurance for several years, no complaints, competitive etc. However, we are planning to refurbish 1 of the 2 flats in the property, so trying to do the right thing, I rang to ask whether we needed to let them know the property would be unoccupied for a short while whilst the workmen are in. It's a straightforward job, replaster, rewire, redecoration, new kitchen,
bathroom etc. They took details, said they'd call back. An hour later they called to say they'd canceled the policy, refused to insure, said they don't deal in 'High risk' I was left with a tenant in a property with no insurance. Fortunately there are some decent insurers out there and I got sorted immediately.
We have used DL for home, car and landlord for several years, i was perfectly happy, but we've never made a claim or asked to change the policy, I guess you only know the measure of them when you do. I will NEVER EVER use them again.
Reviewed on: 8th November 2022
