I couldn’t believe it when a cashier closed my account by accident. She was listening to what I wanted. She was busy chatting on the phone. I’ve moved my money away from Virgin. Don’t trust them.
Reviewed on: 19th November 2022
Staff are untrained or badly trained. My ISA lost money. The numbers simply dropped. I found out staff transfered my money out by mistake. I still don’t have it back. Waiting 18 weeks. Many hours of calls.
Reviewed on: 19th November 2022
Avoid. The bank is unpredictable with respect to the way it treats customers and their savings. Tends to block lots, cause trouble and sit on it for a long time
Reviewed on: 19th November 2022
Terrible bank, staff are highly inexperienced and feel entitled to treat customer accounts with contempt. App is dangerous, constantly blocks payments. Virgin stores are few. If your account gets blocked, forget you ever had any money at Virgin
Reviewed on: 19th November 2022
