I have been logged out of my account for 7 days. I have repeatedly rung the contact number and have been on hold for up to 2 hours. I have emailed and got no reply. I have seen RCIs response to similar complaints. This is totally unacceptable. Phone lines should be answered. Apparently new customers are more important than loyalty. I want to access MY money and can’t. It is suggested I can contact then via Facebook. I am not on Facebook and do not see why I have to contact them via social media. RCI must get this sorted and MUST recognise loyalty over new customers.
Reviewed on: 23rd November 2022
