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Name: Jeffrey Tweed

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Most dreadful customer service ever experienced in the banking system.

One year Bond rate at 4.46% good. Account set up on line runs smoothly. Communicating on line and by telephone dreadful. No replies through confidential operator chat lines. Phone calls to main line numbers and branch offices cut off after after engaging with the number. Hard copy letter confirming account received two days before deadline. All at a worrying time for the depositor. As Littlejohn said in the Daily Mail some weeks ago when writing about service companies " staff sitting at home eating hobnobs in their pyjamas, taking the kids to school and the dog for a walk". Makes you wonder doesn't it. Reviewed on: 28th November 2022