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Name: Carole Varty

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Devastated

We have been with the caravan club for many years without making a claim, but in the last 2 years our caravan was broken in twice ,the recent break in they stole 3 windows and broke 2 windows ,we were away when this happened ,so the caravan was open to all the rain and storm damage we had that week,until the storage covered up the windows a few days later,we got the insurance involved immediately, they sent an assor out to look,then a company picked up the van for repair,then came the blow,they offered us 2,900 for the replacement of window fridge ,gas heater that was stolen, They claim the damp had been there for some time ,but we always had it serviced on a regular basis and damp checked, they would not budge on the price ,now I'm gutted we have been let down Reviewed on: 11th December 2022

Reply from Dear Carole. Im so sorry that you feel let down. We would have commented earlier but we have only just been able to have access to this system. Please can you contact us on [email protected] so that we can find out the information that we are missing to look into this. Thank you for letting us know. Response date: 5th October 2023