I have been with morethan 2 years now and will be looking to cancel my policy. I feel very let down by them from trying to make a claim due to a ceiling leak. I contacted them and they sent out an engineer who assessed the situation and told me that 'as it is under laminate and there is potentially aspestos under the floorboards upstairs that he isn't covered and said to speak to more than' He said he had put notes on the case for them to read.
The engineer left and I contacted them to be told 'we can't see any notes and due to what has happened you need need to find a plumber yourself and then claim back the costs yourself if you feel the need too'.
At this point I was quite annoyed, I then asked why this wasn't the case for 2 previous leaks I' had and it was explained to me that they only fix if it is easy to get too whereby this one wasn't because of the laminate.
I didn't argue further as a whole day had been wasted and I had spent 3 hours on the phone to have nothing accomplished!
I have been severely let down by more than as the severerity of the damage could have been lessened if I hadn't wasted a day plus I had paid extra for trace and access on my policy when the engineer wasn't able to help! And the comment about aspestos was a load of rubbish!
To sum up I will be cancelling with them and going elsewhere as I can't rely on them, I am just lucky the leak wasn't in a more difficult to reach place and if it were more severe I would have been in big trouble!
Reviewed on: 22nd December 2022
