They refused to cover my pets because I was not able to book an appointment during covid. They have extremely high monthly costs and will find any way to not cover your cost. The customer care over the phone was appalling they laughed when I was explaining my circumstances and could not care for you or the pet. They have no loyalty despite being a customer of 8 years. Please pick a different insurance company. I wish I did better research or even just viewed these reviews.
Reviewed on: 21st January 2023
