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Saeed Haghighat

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Review of the WPA Health Insurance, Health Insurance:

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Incompetent and unprofessional

We asked for a authorisation code which they gave us after so many stupid questions unlike my previous medical insurance company, and they told us to come back with a procedure code , and when did they did not know what it was and rather to pass us to the right person she the call handler was asking so many dumb questions and it was obvious that she was stalling us and we told her the consultation is in two days time but she told us she has check it out and will comeback to us and we later realised she was not even a clinical person so how a professional company have such poor customer service where they can provide so false statements and stop peoples genuine claims and prevent them to have their procedure and even provide incorrect email address for the consultant to return their inquiry , this only means that they only wants to slow down customer’s claims and for them to miss their procedures. This is appalling way of running a business! Reviewed on: 24th January 2023

Saeed Haghighat

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