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Chantal Stead

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Review of the Clearpay, Buy now pay later:

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Partly refunded, customer care no help!

I have not received my refund in my account, only part of it. £374.99 Was never refunded. I bought a bed in January 2022 from Waifair that never arrived. I am still waiting for my refund and its 11 Feb 2023. I have contacted customer care on three occasions and they keep on emailing me, saying the full amount has been refunded. It has not reached my account, my bank has asked for the 23 digit ARN numbermber/s to track where the money has been transferred to but no help from customer care. They don't want to provide me with the ARN number, no help from anyone. I have no bed as sold my bed, the bed I purchase was never delivered. 3 Months later, I still don't have my refund to purchase another bed. Going to have to open a case at the Financial Ombudsman. Really disappointed, I will NEVER buy anything through Clearpay again! It is a nightmare to get your money back when things go wrong. Customer care is no help, can't speak to anyone an no manager to contact! Reviewed on: 11th February 2023

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