Took out More Than house insurance, paid top price as I thought I was getting a good policy. Had a few leaks in the house due to plumbing issues. Decorating for part of my house they only offered me 1/3 of what I was entitled to, (£2000 instead of £6000) they pressured me to accept £2000. I got independent advice from Trading Standards and was advised to get independent arbitration involved, as soon as I mentioned independent arbitration they paid out the proper cost within an hour of mentioning it. I put in an honest claim for water damage which was covered by my policy, More Than was unprofessional and done everything they could to not pay me what I was entitled to. They lied to me several times during the claims process and kept changing their position, my position was I was entitled to what I was insured for, nothing less nothing more. The way they went about processing my claim was untrustworthy and put a sour taste in my mouth. My policy is ending in April 2023, two months before my policy ended they sent me a letter stating they were not renewing my policy ‘This is because of our concerns around your claims history’. What a shameful letter from More Than, I’ll be reporting the claims process they put me through to the Ombudsman. Avoid this company if you want proper insurance.
Reviewed on: 1st March 2023
